Best Western University Inn

I’m an artist and traveled into to town for a talk & workshop at St. Lawrence university. The hotel was literally next door so that helped ease my anxiety along with the fact, there was a business office where I could finish writing and print off my talk. Thank you to the staff member Brittany, who helped ease some of my anxiety by being kind. Also, the hot tub was perfect my first night after a long day!

I had a very enjoyable experience. The front desk staff was extremely helpful. During my visit, the weather was poor due to a recent snowstorm. They kindly recommended several cab companies, and Hightower was particularly helpful. The staff went above and beyond to assist me, and the restaurant offered very satisfying food. Overall, I enjoyed my stay and would definitely recommend this place to others.

After making a reservation, we arrived and the staff claimed that they were not open for the time I had made the reservation for. They were serving others and told us they could not honor our reservation. We used the online forum for the reservation and they said that it was mistaken. Do not attempt to come to this place because you will almost always be turned away. The first time we came, they told us to make a reservation in order to get a table. That obviously does not matter.

Positive: The location was great and the beds were comfortable. Negative: The hotel itself is extremely dated, especially for this kind of money in Northern New York. Expect to find old bedding, curtains, popcorn ceilings, old caulking around the tub, etc. In bad need of a renovation. Also, breakfast was not included.

Great older hotel, smaller rooms, almost cramped. The hotel bar was great, stiff drinks & good apps. The restaurant on the other hand, stay away. Breakfast service is almost non existent, even was told by the waitress after 25 minutes that our order was lost. We left for faster food across the street. All in all, the hotel served its purpose. 2 nights is enough. There are other choices in town.