Best Western Roslyn-Long Island Hotel

This was one of the most uncomfortable hotel stays I’ve had. The room was extremely small, and there were many questionable individuals staying at the hotel, which made the environment feel unsafe. I strongly suspect the hotel is being used for temporary housing. Had I been able to rebook elsewhere, I would have left that night.

A Masterclass in Incompetence. I didn’t know a hotel could actively sabotage a wedding until I dealt with Best Western Roslyn. This place turned my room block into a months-long clown show, and every time they tried to fix something, it somehow got dumber. Their excuse was a “system transition,” which apparently wiped out not only their reservations but also every ounce of common sense in the building. My guests followed the hotel’s exact instructions — instructions given by their own managers — and when the hotel inevitably screwed it up, they blamed my guests like they were the problem. No, the problem is your staff, who can’t operate a booking system that literally does half the work for them. Then came the grand finale that deserves its own trophy: They double-charged me AND my pho

Stay Away! Worst experience ever! We had prepaid for the room with Expedia. When we arrived, they held our credit card for what they called "possible incidentals." They then charged us on our card, not once but twice, each for an amount well exceeding what we had already prepaid Expedia. We are still wrestling to get these charges removed. This is after numerous conversations with them day and night at the front desk during this awful stay. | As far as the room is concerned, though listed as a standard king, it is absolutely tiny. There's barely enough space to get around the bed. The bathroom vanity and shower are also tiny. The stay was nothing short of a nightmare.

Positive: Location, safe covered parking, value, and most of the front desk staff was fantastic and went above and beyond to accommodate our needs. Negative: Room was so small that there wasn't room in it for anything but the bed. No microwave in room.

Our experience with this hotel was extremely disappointing from start to finish. We reserved a room block for our wedding on October 3, 2025, and encountered issue after issue throughout the entire process. There was constant confusion when guests tried to book under our room block — many were incorrectly placed under regular reservations instead, and when they tried to clarify, the staff was often rude, dismissive, and unhelpful. It became so frustrating that we eventually had to escalate the issue to corporate to get any sort of resolution. We were repeatedly told our room block was full when it wasn’t, simply because the staff confused it with general availability. Several guests were charged for incorrect dates, double-charged, or never received confirmation emails at all — something