Best Western Plus Strongsville Cleveland

Did the pre check in via phone. But still had to redo it all when got to the lobby. Finally got to the room. It was a nice size, the bed was clean and very nice. All the light plugs were unplugged and the TV had to be reprogrammed. The bathroom... well the tub was chipped, the sink cabnet was off center and you can see the holes from the towel holder from the previous spot. The door for the next room was broken and could have been easly open from the other side. Went to the lobby to get another room but it would be a hour before a room was ready. Decided to stay in the room. As far as a selection of snacks very limited. The morning breakfast selction was normal run of the mill hotel food. The next morning went to go shower and by the photo you can see there was back flow of rust

DO NOT BOOK DISCUSTING AND DIRTY HOTEL INSIDE AND OUT. A family member just moved to the area and my family wanted to stay close to them. I found the Best Western and immediately looked at the reviews. At the time most of the reviews were good. I get to the hotel and the Parking lot was trashy. People were just sitting in their vehicles. I get to the front desk and i have to wait at least 20 minutes for someone to check my family in. We pull down to the far door to the hotel to enter closest to our room. A Man was smoking WEED as we entered at the door. We entered the hotel and get on the elevator. I immediately knew we were in trouble again. The floor on the elevator was absolutely FILTHY and the walls also. We get to the room and the room was musty and appeared unkept. The bed skirts w

This is my second time in this hotel with my wife, very nice to be back there. The receptionists are very attentive. I thank everyone there for their attention. Great location. Easy check-in effort with friendly staff. Room was clean and well-maintained.The experience at this establishment surpassed all our expectations! From the moment we walked in, we were greeted with an amazing atmosphere and warm hospitality. The staff was incredibly friendly and attentive, ensuring that our every need was met. The service was top-notch, with every detail carefully attended to. The food was simply outstanding, with each dish bursting with flavor and expertly prepared. Every bite was a delight to the senses! The professionalism displayed by the entire team was commendable, making our visit truly enjoya

front desk staff were super cool and nice room was comfy but dirty (particularly the shower was not fully cleaned before arrival-shown in picture) and the shower was not draining well. If we were there for more than one night, we would have called front desk and asked them to unclog/clean it but we just needed a good sleep and to get back on the road!

Overall terrible stay. The room was clean. The bathroom was not great. The toilet ran for up to 30 min after usage. The shower water took up to 30 min to achieve lukewarm temperature. There was a man on drugs placed within our team room block causing a disturbance and scaring children. Front desk did not answer several calls. Cops were called . Hotel provides zero security. One family found drugs in their room while another woke up to a used condom in front of their door. Only response from manager was a generic thank you for the update email. I wouldn’t recommend this place to anyone.