Best Western Plus Stephenville Inn

No hot water during showers no matter what time of day. No yogurt or fruit for breakfast. Room service never cleaned our room. The front desk staff is pleasant and friendly. Fitness room has good equipment but couldn't turn on tvs.

staff was great, location great. rooms were clean and quiet except the doors slam hard up and down the hall. coffee machine was great- very fast and offered a lot of choices On the could improve side, the eggs were so finely parsed i needed a spoon or straw to eat, yet tongs were provided to serve. hmm. then 2 baskets of salt, but no pepper. strange. Computer didnt work, as it seems the battery in the keyboard was dead so printing was not an option.

Positive: Beds are comfortable Negative: This hotel was rated an 8. This hotel has a roach infestation AND they know it! In room 202 I found a HUGE roach. I isolated it under a cup as proof. The next morning when I spoke with the head housekeeper she acknowledged the cockroach as no big deal

Stayed there about 3 weeks ago. Stayed on 1st floor as the elevators (after 3+ months) still don’t work. The slamming of the outside doors shook the room all night. Windows outside had tons of smeared bird poop. Breakfast? Choice of cereal. You could see where the warm items should be, but we’re empty. I believe after 9:00 am some of the warm items were in place. Staff was very nice. Room was clean. Do not recommend.

This hotel, a 4-story property, has not had functioning elevators for months! We are elderly and made the reservation explicitly stating 'first floor only'! We followed up the day before with BWH customer service. My wife was in contact with the hotel and BWH customer service about this. When we arrived, no first-floor rooms were available, forcing us to hobble to the second floor with the assistance of a hotel staff member. We saw and talked to others who were having significant issues. Our room was clean, but the refrigerator did not work, and it had to be replaced so that we could store some of our medications. The oce machine was empty on the 2nd floor. We were scheduled to stay for 2 nights, but we checked out early. Spoke to the GM about a discount relative to the first nigh