Best Western Plus Menomonie Inn & Suites

Called ahead and was told open swim was $8 per person. We showed up about an hour later and were suddenly told it was $10 per person. Raising the price within an hour after already quoting customers is incredibly shady. The lady at the desk stated the manager told her she raised the price because we called and was expecting us to come. It’s not about the extra $2 — but it shows a lack of honesty and consistency. Definitely left a bad impression. If this is how they treat people before they even walk in the door, I wouldn’t trust anything else they say. Definitely won't be back.

Positive: The room was great. Front desk at check in was a NIGHTMARE. They need to pay attention to what they are doing. Completely messed up my CC Negative: Front desk really screwed me. Double charged at check in for incidentals, which then triggered a fraud alert on my credit card. Forced me to use my debit card to pay for the room. It was an absolute hassle to get it rectified.

Horrible service! We checked in at 3:30 am, greeted by a sleepy attendant who gave vague and rude responses, asked for an extended checkout (1pm) beyond the 12 noon usual time, immediately answer "no"! Then asked about my rewards discount and was dismissed about that stating if I would like to use it I must wait until 3pm to check in (it's 3:30 am by the way). We're truck drivers and we're tired so we decided to just go with it, she went on to say breakfast starts at 6 ends at 10 am, went to breakfast at 9:30 all food was gone, she said we stop at 9:30 during the week...just read the sign she screams..wow! The cleaning staff was sitting enjoying what was left. Then upon leaving at 11:45 am the housekeeper says you "get all of your stuff it's checkout time". I politely say "good mornin

Its good value for the price. I was there during the week so I never experienced the loud pool noises others have reported. Beds were fine and the room was clean. I would say the continental breakfast leaves a lot to be desired, but there are options very close to the hotel where you can get breakfast if you eat it. I'd come back for sure.

Had a great stay! Staff was friendly, breakfast was great and the room was clean. Also great bonus having the pool open so late (midnight) so the kids could unwind with plenty of time after a busy day of traveling. Would highly recommend!