Best Western Plus Elgin - Chicago

Stayed two nights while visiting a friend. I was surprised how updated this hotel was- lots of electronics plugs, decor was up to date and very clean. They offer a pretty decent hot breakfast too and I was a big fan of the coffee machine that made more than just “standard” coffee. Friendly staff and nice room. The only complaint is that the pillows were too soft for me but that’s just a preference. There were some issues with rowdy people waking us up around 12-1 am but that’s not the hotels fault. Would stay again.

I would not recommend this place. Poor planning by them for the amount of people reserved. We were forced to stay here for a hockey tournament by the CCM 200x85 tournament team. This hotel knew they were fully booked a few weeks ago and did not figure things out in advance. When we checked in there was 1 person working with a lobby full of people. No sheets were available for the pull out couch. When we pulled out the couch for my kid to sleep in it had rice, a raisin, what I hope was pepper all in it. We went to fold the mattress to shake it into the garbage and the brand new garbage can bag had chewed gum in it. I tried to call down but was put on an endless hold due to only 1 worker. My husband went down there and there was countless customers trying to get sheets, towels or room items

Breakfast and location was great. It was newly renovated which is good. The only thing is there was stain in the bathtub. Other than that everything was good.

Very clean and new hotel. The rooms and bathroom were immaculate. All the furniture was in pristine condition. The size of the bathroom was small and we didn’t care for the sink outside the bathroom but it isn’t a deal breaker. The beds were comfortable and the linens and pillows were soft. The towels were a bit rough but I rather have them super clean than soft and they were. The usual breakfast fare was excellently prepared. The eggs were not overcooked and there was a good selection of items.good coffee. The staff was very friendly and appreciative of our patronage. We wil definitely stay there again when we visit our son. Recommend highly.

Hi, me & my friends drove in from Chicago IL during the storm so to have an unpleasant stay on top of that was very upsetting!||First my card was authorized for $144.79 on November 28 (the day before arrival). I was told when making the reservation that my card would be used only for holding the room & charged upon my arrival.||Upon checking in on November 29, the gentleman at the front desk authorized my card for $244.79 and stated that the $144.79 authorization from the day before arrival would be removed that night but it WAS NOT. We asked what would be served for breakfast he stated sausage & eggs.||November 30th, we go down for breakfast there wasn't any type of meat at all. We asked the lady providing breakfast & she stated that management told her to not serve meat until Monday but