Best Western Naples Inn & Suites

This is a very peaceful little gem. It made me feel like I was on a very relaxing vacation. The room was refreshing simple and welcoming. The yard is just magic with little waterfalls, Koi fish, a beautiful pool, tons of plants, mini golf interested in the green surroundings that you may miss it. Very friendly staff. Good and solid breakfast. By far the one of the best hotels I visited.

Asked for toilet paper as not enough in room. Also no tissues and was told at front desk that tissues are not available in all hotels then why was a tissue box holder in the bathroom. Girl at front desk wanted an argument about it. I just walked away She needs training on how to react to hotel guests. No desk or table in room and had to put my coffee cup on floor. Talk about minimalist. Pillows were as hard as rocks and the size of cushions. Had to eat breakfast on filthy tables by the pool. Don't mind eating by pool but at least clean the tables. Rooms very clean but again why would I need to have words and explain myself to get two rolls of toilet paper and told by this lady that even the Holiday Inn doesn't have tissues in the room. I have traveled the world and only once in fifty years

We stayed one night at Best Western Naples Inn & Suites after booking last minute and overall really enjoyed the location, amenities, and how smooth checkout was. The kids loved the pool, and the breakfast and pool staff were genuinely kind and welcoming. After checkout, our family went straight from the hotel pool to the beach and spent most of the day swimming while waiting for our next place to be ready.||Unfortunately, after checking into our next hotel, we realized my 11-year-old nephew had left his bag in the closet of our room. He was very clear about where it was left, and this was discovered the same day we checked out.||Because the next hotel was close by, my mom drove back that evening (December 26, 2025) to ask the front desk if the bag had been found. The overnight/front desk

Rooms ok, beds comfortable, maid service good. Bath tub lacked plug. Mirrored closet off tracks, tracks rusted. Door sweep under door looked chewed up could see outside. Large enough to let 4 -6 legged creatures in. We had a lizard in our room the day we left. Front desk people, while not rude , were indifferent to our concerns. They don't accept cash for anything!! Wouldn't take cash even for buying snacks and sodas. Washers and dryers were cc only and using an app. We decided not to use that. Your laminated paper highlighting the hotels "amenities" said the washers and dryers took quarters. You need to update your information. Steps to breakfast area need to be marked with caution tape. And painted. Hard to see. Would it kill you all to make some basic repairs?

They do not have heated pools!!! Both hot tubs were not working. We did not have a microwave in our room. Even though we booked a room with one. Staff was nice. But we paid for alot of amenities that they didn't have. Ice machine was also out of order. In 6 days we never saw anyone working to get anything fixed. Signs at pool said no music! And no noise!! This place is not meant to have fun!! Find another hotel and enjoy your vacation!!!