Best Western Mountain View Inn

After a really long trip, this was the perfect spot to rest. We arrived late and the night shift guy was so courteous and polite that just increases the whole experience. Plus, they decorated every door for X-mas 🎀 perfect touch! Their shower was on a whole new level, so relaxing! Great service always adds a start on my book. Thanks for having amazing staff 👏⭐️👏

The shower in room #235 had black mold along the grout lines and pink foot athlete foot mold on bottom of shower floor. Tooth cleaning pick was left on the foor of bathroom from previous guest. Entrance into the room was not vacuumed and floor was dirty. Electrical outlet at desk was hanging out of the wall. Computer desk chair was extremely worn and should have been thrown in trash months ago. I hope I can upload photos of all of these unsanitary items. The management offered a $25.00 refund. Room#235 was not looked at after the repair or cleaning team had completed the room. There is no regard to customer satisfaction or safety at this Best Western.The breakfast was unimaginable. A corner gas station would have had better choices. If corporate funds this hotel the money is obviously goin

Positive: Staff was kind Negative: The room was dirty. Couch had stains all over it. The shower looked dirty. The floor felt disgusting. I was pretty shocked.

When we arrived we were told that their credit card machine "quits working every night at about 10:00(pm), we don't know why that's just what it does". They didn't even try to run my credit card, they just asked me to fill out a form authorizing them to run it when the machine started working again. I thought that this was very strange, but never imagined the inconvenience that this would become. Later at about 12:40 am, after our whole family was asleep, we are all startled awake by the VERY loud hotel room phone. It was a call from the front desk, saying that there was a problem with our credit card and that we need to come down right away to pay for the room. My husband & I had to get up, get dressed, and go down to the front desk, just to realize that when their machine had started wo

Desk clerk was very accommodating when we couldn't handle the smell of our first room, even giving us the choice of a couple of other rooms. Once settled, the new room was fine, clean and quiet, but this hotel is by the freeway and truck stop so it draws a certain crowd. The smokers congregation by the side entry was a bit much, and the ads for this hotel are somewhat misleading. Our pet room showed obvious signs of pet use and even that a dog had been locked inside previously. It does have a pool and a fair breakfast included, but if it weren't for the attentiveness of the front desk, we probably would have moved on.