Best Western Granbury Inn & Suites

Horrible room. Broken shower bar for handicap and rusted. Could cause serious harm to someone. Shower seat was also broken away from wall. Bed was extremely uncomfortable and pillows needed replaced. Very noisy upstairs every single night. Breakfast was not the best. Another guest brought their dog to the food area and made their plate while holding their dog over the food...gross...dog hair... attendant said nothing. Was extremely disappointed about the spa not working. I specifically picked this hotel for the spa and heated pool. I frequent the area many times a year. I would not stay here again.

Came in n staff had note out that they return in few minutes waited 15 min so then we called she finally came n she approached desk n said hey i was in restroom n became rude i assumed she was pregnant n having bad day . Wr went to our room n came bsk down to get shamppo n bar soap she had sign out again we just went to cvs. Then next morning wrnt down n a guy with little Ceasars shirt was right outside the entry door smoking n another young girl was also there smoking n the night before we were told no smoking in rooms n no closer than across parking lot to smoke . We do not smoke anyhow. Come find out she was staff she was walking around talking to gentleman. We sat to have breakfast all i e cold like it was thrown in food trays straight from fridge. Also we were told no coffee pots in r

Definition of a eh hotel. Room has a bunch of lights out and spiders on the shower curtains. Not a great location. Gym looks like it was abandoned in 1937. Not too clean but oh well. Mr. Patel, the manager was very nice and helpful. I would prefer the holiday inn as I have stayed at both now and the Holiday Inn is a lot better

Positive: The staff was friendly. Location was easy to access. Negative: We stayed at this hotel in November 2024 as well as this stay in May 2025 the hot tub and pool have been broken and not heated both times. We choose a hotel with a hot tub because we need the relaxation after long days of soccer games. Please fix them.

The hotel was run down. The curtains were in horrible condition some of the rooms looked as if the curtains were in shredds. The pool not heated as advertised. Breakfast lacked variety. I have been with my family 2 times but will not be back.