Best Western Bradbury Inn & Suites

I'm not a morning person. I came down to the breakfast room woth the grumpest look on my face ever. The lady making sure everyone had breakfast was so sweet and funny and erased my grumpy look within 5 minutes, my mother and brother were quite thankful. Multiple people helped me get my breakfast too. And I had lovey conversations with people I just met. Everyone in the room was nice and brought good happy energy. The beds were also so comfortable and the layout of ou room was very nice, they even had a fold out couch you could sleep in. There was a fitness center, very clean and minimal. They had one treadmill, elliptical, bicycle, and a weight machine(not enough for body builders, just enough to keep you fit).

Bad: When booking this hotel it stated there was an indoor pool which I was looking for but upon arrival there was a sign at the desk stating that the indoor pool was closed for winter. That upset me because I had 3 children looking forward to swimming in that pool. I questioned the clerk about this and she showed no care or concern for this. She offered nothing for this setback. |I had paid for a room that I couldn't cancel and it did not deliver as presented.|Good: The room had enough room for my family. The beds were comfortable. It had a mini fridge and a microwave. The hot breakfast was sufficient.

Positive: The staff was pleasant and the rooms were clean, although dated. Negative: The hotel is just a couple of hundred ft off the highway and the back side is incredibly noisy. We were on the front side which was much quieter. Although a small thing, the pillows were the smallest I've ever seen in a hotel

I specifically booked this hotel because it stated they had an indoor pool which I was looking for. They also had suites that met my needs. Upon arriving to the hotel I saw a sign that stated the indoor pool was closed for the winter. I questioned the clerk about this because No Where on their website did it state that they close the Indoor pool for the winter, like who does that. I was not offered any other recourse for this situation. If I had known the pool was closed I would have booked elsewhere. The tub had mold around the grab bar and at the top on the wall. Housekeeping had left dirty wash cloths in the shower. The hide a bed had No sheets, pillows or blankets for it in the room, I went to the front desk to ask for the sheets etc.. and was given a blanket and 2 pillows wi

Spent the night on our way south. Very comfortable, had what we needed (fridge, TV, breakfast) Would stay again. The woman who staffed breakfast was great; she kept it clean & well stocked, even at 8:30 am.