Aerie's Resort in Grafton Illinois

The rooms were very outdated, and with the restaurant closing at 7 on a Saturday we had to drive down the big hill to get dinner. The views were nice, and the location was pretty. The front reception mentioned there was parking in front of the hotel room, but im not sure if she had ever been up there because it was right along side the cliff, and there was no way I was parking my car there. There was parking in the back of the building that we utilized. I dont think I would go back unless they do some upgrading.

* Only Restaurant Review * We were 5-6 families on our fall trip. We got to the base and took the gondola’s to the top (Charges $12/head). Restaurant offers very nice views and ambience. They have outdoor sitting as well. Restaurant was full when we reached, so we were told to wait 25-30minutes (if wanting a big table). Staff managed to get us a table as on suggested time. The staff however looked in all chaos mode and Server took almost 10mints to attend us. They had live music which was very nice. Food/Drinks - our food came out on in about 15mints. The spinach artichoke dip & fireball were okay. Wouldn’t rate their Pizza’s highly. Server got us a wrong wine, and said that’s what we ordered for 😅 but then got us what we had ordered. Overall - great ambiance. Service & Food is okay.

I booked the zip line ride for my family of 4. Per the website, we also had to purchase the SkyTour ride tickets, which was fine. Upon booking the zipline ride, it was acknowledged that we needed to arrive 30 minutes early, which we did, and that the SkyTour takes aprox. 14 minutes. Due to long lines, slow ride up the sky tour, we arrived 5 minutes late to check in for our Zipline ride. We were then told that our reservation went on without us and that they were booked and could no longer accommodate our reservation, nor would they provide a refund. I called and spoke with management, and they also said they could not refund this, and cited that it was indicated on their website that we should allow additional time for the SkyTour. This is NOT how the website communicates this information,

We stayed here for just one night and it was a pleasant stay! We would definitely come back. The room was clean, easy to access, and provided basic amenities. The staff we had interactions with (from the front desk, at the winery, and the lift attraction) were all SO KIND and truly wanted their guests to have a good time! We felt as if they went above and beyond to make sure we were taken care of. The winery has beautiful views and great food. We had no wait at the lift. All around a good place to stay for couples, friends, or families!

Aeries Resort is the most incredible place, I have experienced in a very long time. Every employee was very kind and attentive. The pricing for the sky lift and the alpine coaster were very reasonable and so much fun! Highly recommend!