The Westin Waltham Boston

For a Westin, this hotel really leaves much to be desired. There are a few good things: the beds are very comfy (though they are doubles, not queens). The buffet breakfast was like a typical hotel buffet that you’d find most places (bacon, sausage, French toast, eggs, toast, oatmeal + toppings), but a bit elevated. The fresh fruit was really nice, and the staff were attentive and friendly. However, the rooms are cramped and pretty old. The bathroom has definite signs of many, many years of poor ventilation (rusty door hinges and sprinkler heads, mildew in the shower grout), and there is a water stain in the ceiling of the bedroom as well. Maintenance is lacking as well: when we first arrived in our room after a long day of travel, the deadbolt didn’t work. The front desk said that

I stayed here for two days in an emergency as my flight out had been cancelled (22/23 Feb 2026), using a double room with a friend who is a long standing customer here as his work lace is near by. The staff have been unfailingly lovely and efficient - especially as they were understaffed because many of their colleagues could not get in to work. The in house diner provides good quality reasonably priced food and the printers to get boarding cards sorted out are simple and easy to find/use. I gave the rooms 4 stars as the air con/heating is loud and the window needs reinsulating. otherwise all good. Would happily stay here again.

I’ll start this review to let everyone know that I base this review with extensive experience with Marriotts around the world - over 1000 nights stayed and I don’t typically write reviews unless the experience was that bad and I want to warn fellow travelers. I’m a loyal Marriott customer but would never stay here again. Service at this hotel was really bad. I blame management because the hotel is under staffed and the minimal staff they have are poorly trained.||Front desk staff was rude and not at all accommodating. We missed the beginning of the service because of them even though I checked in 24 hours early and requested a check-in time of 1:30. ||We didn’t get to eat breakfast because the restaurant was under staffed and the line for the buffet seating was out the door. ||The room was

I was traveling with my three children, so I needed a room with two beds. I booked it that way, and it was confirmed as a lake view room. However, when we arrived, the room only had one bed and a sofa. The staff told me this room was an upgrade, but it didn’t suit our needs at all. I asked to switch back to the original type of room, but I had to wait over 20 minutes again. I felt that the staff was really inefficient.Eventually, we were given a room with two beds, but we had to give up the lake view. To make things worse, my son found a sharp piece of glass on the floor of the room. Thankfully, no one got hurt.

The Westin hotel is a nice high quality hotel that looks great on first glance, but the more you dive in it doesn’t look at great. In this review I will talk about many different parts of the hotel, good and bad. First impressions: walking in the hotel is so beautiful with great rugs and flavored water and complimentary fruit. The windows and lookout on a hill is so beautiful. Checking in: checking in is relatively easy, with the service seeming quite nice to start. Getting to the room: the elevator is very nice, and the halls are very easy to navigate, unlike some other hotels. The room: the rooms are okay, with the bathrooms being the highlight. But the walls and overall mood is nice, but some closer issues remain that I will state later. Night and service: these are my main issues.