The Westin Oaks Houston at the Galleria

Nice, convenient hotel attached to the Galleria Mall. I was able to check in early on a Sunday around 1pm. The hotel clerk was friendly, I asked for an upgrade but none were available for a double queen room, instead I was given access to what I believe was M lounge benefits. This was nice breakfast, coffee, and snacks in a private room that required key card access. Paid parking right across from the hotel was about $20 per day. Valet is much higher and frankly not worth it. We were visiting DelFrisco’s Restaurant which was a quick 3 minute walk from the hotel. We also were able to access the mall from the 3rd floor. Great spot, nice rooms, clean facility. I will definitely return.

Positive: The hotel was beautiful and the staff were friendly. Beds were so comfortable I slept like a baby. Negative: My only complaint is the traffic since it is attached to a mall it is expected. It?s very convenient being able to go into the mall from the hotel but traffic is one to look out for.

As an Ambassador member I have had a bad experience two straight visits. Galway’s are loud with people in and out of rooms most of the night. ||I encountered one of them smelling like weed in a non smoking hotel last visit. ||This visit people were in and out of each others rooms knocking on doors until after 3 AM.

I loved my stay here so much! Facilities were clean and up to date. Location is great. Of course you have the proximity to the mall. Parking is free which seems to be unique for the area. Lots of people even at night and especially on the weekend but it keeps things lively and does not interrupt the experience at all. 15-20 minutes from everything I needed!

Upon arriving at the front drive of the Westin Oaks, Maha provided excellent service greeted us warmly and assisted my wife and me with our luggage right away. Their professionalism and positive attitude made our visit enjoyable. I’ll definitely return.