The Ritz-Carlton Coconut Grove, Miami

This was our 3rd annual stay at The Ritz-Carlton Coconut Grove, Miami. I’m a Lifetime Titanium Bonvoy member and we paid around $800/night (before taxes/fees), so expectations were high. We reserved a City View Executive Suite (1 Bedroom, King, Sofa bed, Balcony) about 2 months in advance and emailed requesting a quiet, high-floor, non-connecting room away from elevators. Unfortunately, our room wasn’t ready until nearly 5pm, and we were assigned Room 329 on the 3rd floor (of the hotel’s 7 guest floors), steps from the elevator, street-facing over the front entrance—basically the opposite of our request. This was also the weekend of the NCAA National Championship in Miami, and the hotel was at high occupancy. Positives: the hotel included a $50/day F&B credit and complimentary hot breakf

The experience was great, although the room was smaller than I had anticipated. The location is excellent and close to everything. The staff were incredibly welcoming and helpful. They called me ahead of time to make sure I had booked the right room type, as I had accidentally booked two different room types for separate days. They also sent multiple emails before my arrival to ensure everything was taken care of. The welcome package was a lovely touch, with complimentary desserts and drinks. They also offer coffee in the morning and tea in the afternoon in the lobby. Overall, I really enjoyed my stay here and would happily return.

This is a review of the Ritz Coco Grove Spa! Just came back from a girls trip (5 of us) for a friend's birthday, where we were fortunate to spend a morning at this lovley spa.||From the initial phone call, the staff members were all very sweet and welcoming. On arrival, Jennifer (who I had spoken to on the phone multiple times) and Jessica (the spa manager) were incredibly helpful and efficient in getting us into our individual spa treatments. ||The treatments themselves were fantastic. We all felt that the massages were therapeutic and that the therapists were professional and very talented. So often when I have a "hotel" massage I leave unsatisfied, but this was a truly excellent experience!! Our massage therapists were: Genesis, Lida, Galina, Alene, and Yara. ||After our massage, Jes

The hotel is nice, but I didn't feel it was up to the Ritz standard. The lobby was very nice and comfortable. Check-in was easy, and Geovanny was really nice and accommodating upon check-in. We didn't eat in the restaurant, but I grabbed a cup of coffee there each morning, and while the staff there was really nice, the restaurant itself looked ordinary. The room was decent and well appointed, but the bed was so soft that I couldn't sleep. I've never slept in a bed that was softer than this one, and it was unpleasant. Overall, the service was good, but not great. For example, when our room was cleaned, the garbage wasn't emptied and the shampoo, even though it was nearly empty, wasn't replenished. Not huge things, but my impression of the Ritz standard is that those little things ma

Nicolas Alvarez at The Ritz-Carlton delivered one of the most exceptional service experiences I have ever had — truly unforgettable. From the moment we interacted with him, his professionalism, warmth, and attention to detail were on a level that defines what a luxury property should be. Nicolas has that rare combination of intelligence, intuition, and genuine kindness. He anticipated needs before they were expressed, handled every request with grace and efficiency, and made us feel not just cared for, but truly valued. His service felt effortless, yet incredibly thoughtful, creating the kind of elevated experience guests dream of when staying at a Ritz-Carlton. It’s clear that his skills are both beautifully trained and naturally gifted. Quite honestly, Nicolas represents the very hear