The Mutiny Hotel by Provident Hotels & Resorts

Amending this rating and review after I reached out, finally, to Brittan Resorts for resolution. (I tried to resolve this by calling the front desk and then talking with the assistant manager. The manager was never available nor did she call me back). Directions refunded the extra fees in entirety. Just took a fair amount of work, though, so simply be aware of the additional cleaning charge when you check in. Beware the scam. I rarely write bad reviews if I can help it, but I feel compelled to warn potential guests about our experience at the Mutiny Hotel. Upon check-in, we were immediately concerned by the condition of our room. The space was visibly worn and poorly maintained—not the quality one expects given the hotel's rates and reputation. Within three minutes of entering, we made

This hotel is in a perfect location of Coconut Grove. Love walking around here! You can walk along the beautiful waterfront or walk up to the stores & restaurants. The hotel has beautiful views of the water, and the pool is surrounded by tropical foliage. The staff is very friendly here including the parking attendants - shout out to Sebastian at the front desk! Our room was perfect(lighting, a/c, kitchen, living area, bedroom & bathroom). Our bedroom & living room views were stunning. We had a little balcony and were visited by lovely Ring-necked doves in the early morning♡ We hope to return when we visit our "Cane" at Miami Family Weekend. It's all about the "U"!

We have stayed at the Mutiny countless times over the years. Before this stay, the last time was around 7 years ago and the room needed some refurbishment. This time however, the room was almost brand new - light and airy, high floor so no noise and great views. It's a great location too - walk out the back and you're right in the heart of the Grove. Got a late check out too despite the hotel being 100% occupied. Well done - look forward to our next stay.

Extremely disappointed with our experience, We got married at the venue next door and were encouraged to book this hotel which offered a small discount. The booking process was unnecessarily complicated (no booking link or code) each guest had to email two separate people to confirm they were part of the wedding. Communication was very poor. We had to follow up multiple times just to reserve our own room, and several guests never received responses at all so they booked elsewhere. We later discovered that booking online (via Trivago) was about $100 cheaper than the so-called discounted wedding rate. The room we were supposedly “upgraded” to was extremely outdated. The bed was uncomfortable (felt like a pull-out couch), the water pressure was awful, and the bathtub floor was peeling. The Wi

Great location. The valet was nice but didn’t when the best experience with other hotel team members. The room was the major cause for the low star review. Not only was the room dirty but the biggest complaint was the mattress. It felt like a pull out couch mattress which is not what you’d expect for really any hotel these days but especially not with a 4 star hotel.