The Kahala Hotel & Resort

Went here on my vacation with a family member, one of the best hotels I've been to. The food is high quality, including ordering food up to the room and the stores we're nicely presented. Valet was kind and fast. I bought a Khala Flower 60 Years keychain at the gift shop and walked the beach. An amazing vacation spot for any Honolulu fans. The cleaning service was lovely and cleaned the room when asked. Overall it was a wonderful experience and hope to go visit Honolulu at this hotel again. Thank you to the staff, managers and cooks for making this stay so brilliant.

Never have I ever ….. had a more beautiful, attentive and thoughtful experience. Every part of- the team - the cleanliness- expert guest experience- EVERY single thing was perfection. We live in Hawaii, and have ventured out for “staycations” on many many occasions. But we decided to have our wedding honeymoon at this resort. I can honestly say I have never held the expectations that the Kahala provided. Don’t stay anywhere else on Oahu. Everything here is exactly perfect, beyond your dreams. **Thank you so much for Our honeymoon experience. We will visit you for every anniversary and any other occasion. Amazing team, amazing manager, amazing resort. Mahalo 💜

The room of 5,000 yuan a night didn't even have a welcome fruit plate. I stayed for four nights. On the last night, the landline in the room kept ringing, and it rang six or seven times. People were stupid once in an hour. I didn't sleep well with my child. At six o'clock in the morning, I went to the front desk to find someone to argue. My English was not very good, so I asked the guide for help me and the front desk theory. I asked for a free late check-out and didn't sleep well. The hotel agreed to check-out until 6:00 p.m. Compared with other hotels, this is a better hotel in Oahu. Overall, I can only give 6 points. Maybe my requirements are too high. The service attitude of living in Bulgali hotels at this price in China is still very different. There will be a lot of gifts.

Let me start by saying your staff is wonderful and could not have been more responsive and accommodating. Unfortunately, this hotel is dated and in need of major refurbishment; it is not a five-star property and is not worthy of the American Express Fine Hotels & Resorts designation. The room I was originally assigned was not ready to accept guests. The carpet was filthy and stained. The coat closet had no hangers, an iron but not an ironing board, no hair dryer, or luggage stands. The TV as inoperative and one of the table lamps could not be turned off without unplugging the cord because the on/off switch was broken The were only two towels in the bathroom. Through the courtesy of the duty manager we were moved to another room the following day. Our newly assigned room was not added

This place is incredibly charming. We had a wonderful stay. What makes this place extra special is the service. The staff is very attentive, kind and accommodating. We couldn't believe how well the staff took care of us - as simple as cleaning and organizing our rooms for us while we were out and about. One of the best hotels we have stayed at. Also this hotel is very quiet. It's tucked away from the city. Our beach was also quiet and not crowded at all.