The Caroline

We made a reservation to stay here before our cruise the next morning. We took an uber from the airport and when we arrived they said they didn’t have a room for us. She said, “Well we tried to call you. The good news is we didn’t charge you.” Well that was considerate she didn’t charge us 🙄. So it sucked finding a room last minute. The pictures are nothing like the actual place. It’s old and run down. It really is a great location though.

We flew in from Indiana to find out after we got there that we didn’t have a room because someone before us “destroyed ” the room. They had no other rooms for us and did nothing to help. We had to walk the streets with our luggage to find a place to stay! This place is not like the pictures they post either! It is trash! So glad we didn’t get that room because we found the best place to stay for a discounted price!! Better location and much better kept. DO NOT STAY HERE!!

First off, the rooms are quite beat up and very outdated, however there is no evidence of any type of pest, thank God. The mattress cover is stained with something disgusting. There is no light bulb in my ceiling fan. There are no batteries in my TV remote. There are no toiletries or mini soap of any kind. The person that checked me into my room told me that it would be about 20 minutes until the cleaning lady was finished. She offered to take my bag from me while I ran down the street for something to eat. I came back 15 minutes later and there was a closed sign on the lobby, and I had to convince the cleaning lady to get me my bags. Originally I was going to give this place three stars solely based on price and location, but the customer service and care is basically non-existent.

Our stay at the Caroline was better that we expected based on the reviews. Yes the walls and ceiling were pealing, we only got one towel for the two of us, the window coverings were acceptable but not great. We used CapitalOne points equivalent to about $100. There was a working large refrigerator, Microwave, and a brand new Air Conditioner in our room, which I believe was 109.

booked through priceline for 3 night stay arrived at 1130 pm motel was closed contacted priceline was told I needed to check in between 4p-6p ( this was not disclosed to me) Had to scramble for another accommodation. Called motel following morning to secure remainder of my reservation. was told by motel representative the motel does not do business with priceline and did not have me as a registered customer that reserved accommodations.( even though I had multiple email confirmation from priceline) Motel representative then stated she was going through cancellations and would call me between 1-2 hours to let me know whether or not a room was available. Never heard back.. no follow up. left me scrambling to find a new motel for duration of my stay in florida