Sun Retreats Rock River

my 1st time and my last camping, I was with my family with my Grand kids. Nice jumping pillows for kids but no ones cleaning in and too much goose poops. not too much activities for kids. My grand son is looking forward to drive around the area but too strict with motor bike or scooter policy. According to the warning information that indicate at age of 16 and older can use the motor scooter, why need a license to use the motor scooter?? We see kids with electric scooter driving around. Not satisfied with he "new management especially the Assistant Manager, all the kids was scared and felt hunted the way she approached them. Poor customer service.

We have been seasonal guests for 7 years straight. We haven't moved sites but in 7 years our yearly rate has increased from $2200 to over $5400. In the past 7 years the cleanliness of the park has severely deteriorated. The customer service is absolutely non-existent. The water coming from the wells on the property are unsanitary as there is a meat processing plant directly adjacent to the property. The smell of the water coming out of those wells is that of raw sewage. The park "tests" the water only at the beginning of the year immediately after they've chlorinated the wells. The gate "security cards" are barcodes that people hand out to family and friends who simply make copies of them thereby making the part unsecure. Over the winter people came into the park and broke into peo

Location is decent. Service has opportunities for improvement. So far; my family has been stopped to be reminded of petty rules. But others are allowed to flamboyantly ignore core campground rules. Teens driving golf carts well above posted speed, causing a child to crash on their bicycle, without as much caring to ask if a child is ok. Parents allowing young kids to maneuver golf carts on their lap in the campground. Yesterday, a campground member, had asked if there’s an extra umbrella available for shade at the pool. Was told absolutely not. Yet, today, two families arrived at the pool, requested such and was provided each an umbrella for their tables. Seems as though, rules apply to some, but not all.

I have camped here for 30 plus years. The pool is horrible people with food and drinks on the deck leaving messes. Glass bottles really! And the pool is dirty. Kids unattended. And the blasting that gangster rap. So not appropriate for children. The golf carts and the under age kids driving too much. Loose dogs and not picking up the dog poop again to much. I have always had great memories coming out here not so much now. What a shame.

A truly amazing place. Beautifully clean and well-maintained. Everything you need. Volleyball courts, bathrooms, a shop, a swimming pool, and fire pits and barbecues. It's truly wonderful there. The only drawback is that the lakes are shallow and sparsely stocked with fish.