Staybridge Suites Detroit - Woodhaven by IHG

Positive: Great place to stay. 20 min from airport. Very friendly, clean and perfect for my stay Negative: ""

This was our second time staying at the new Staybridge Suites in Woodhaven, MI. Our stay was for leisure. This was, by far, the Best Hotel stay my family and I have ever experienced. Upon arrival, the front desk person was nothing short of amazing to not only me, she was kind, patient and genuine to my three kiddos, as well! BONUS! Through the evening and night another front desk person, Naira was above and beyond kind to all of us, too! In the morning, a wonderful breakfast is prepared by someone named, Alexis. She personally, went out of her way for each of the guests to have thee best start of their day!!! The housekeeping of the rooms, and the hotel in its entirety is, flawless! The pool is very warm! The prices are great! Location is great! Thanks so much, for a great stay and for sho

Extremely Disappointing Experience – Would Not Recommend!!! I’m writing this review after an incredibly frustrating and unprofessional experience at the Staybridge Suites in Woodhaven (Detroit), Michigan. My husband and our 12-year-old son arrived to check in during a snowstorm at 8 PM. The room was fully paid for and there was already a card on file, yet the receptionist, Lyndsey, refused to check them in because I (the cardholder) was not physically present to cover the $100 incidental fee. Despite my husband having the same last name, offering to call me on the spot, and me giving verbal consent, offering to send a photo of my driver’s license, and even reading the credit card number to her to confirm identity, Lyndsey refused to work with us in any way. She was rude, dismissive, and

Brand new Staybridge hotel. If you’d like to keep your stay quiet, you’ve found the right location. Parking is convenient, gas station in a minute, and room was super clean. I appreciate the staffs for keeping this location outstanding.

Niara was sooo very helpful. She assisted me with using the app to book an additional night. Made the process seamless and I appreciate that type of customer service.