SpringHill Suites by Marriott Richmond Northwest

From the moment Paul greeted me at the check-in desk, I felt welcome. His pleasant demeanor and efficiency put me at ease. Paul informed me of all the amenities available during my stay and answered all of my questions. The suite was comfortable and clean and well stocked with fresh towels. I enjoyed the heated pool tremendously. The hot choices on the breakfast buffet were kept full, fresh pastries, juices, coffee and tea selections for breakfast were wonderful. My checkout was pleasant and I was thanked. This hotel is a great choice for business or pleasure.

Positive: The staff was very friendly, everyone. I was amazed at the cleanliness and the price for the size of the room. Taxes is what brings the price excessive, however the staff and a clean atmosphere is well worth it. Negative: N/A

This hotel was recommended by my brother Paul W. I am thankful that we listened. This hotel is well maintained with a super friendly staff. During our second stay, I requested a ADA room because of a recent knee surgery. They were able to accommodate the request with out question. The location is right off of the interstate and close to nearby stores and restaurants. Seems very quiet compared to other hotels that I have stayed at. Best of all, I not found one bug of any sort! Thanks for taking care of the property!

I’m giving this hotel a 5-star review because of the incredible front desk man, Brandon. From the moment we checked in to the moment we left, he was so kind, welcoming, and personable!||When we first arrived, we requested to move rooms due to finding a few hairs in the sheets. Without hesitation, Brandon apologized sincerely and immediately got us into a new room. The new room was spotless, and we both slept so well—the beds were clean and super comfy.||The next morning, breakfast was neatly displayed, and the coffee was hot and fresh! ||I’m really only writing this review to recognize Brandon. It’s rare to find someone in hospitality who genuinely enjoys what they do and makes guests feel so welcome. Thank you, Brandon, for being wonderful and turning what could have been an average stay

I recently stayed at a SpringHill Suites by Marriott for a week-long visit, and while my stay started off on a positive note with excellent customer service, it unfortunately went downhill very quickly. Midway through my stay, there was an apparent error in the hotel’s system that showed I had already checked out — despite the fact that I was still actively occupying and paying for my room for the full week. What made this situation particularly alarming was how it was handled. After I had already informed staff that the room was occupied, a male staff member from the front desk attempted to enter my room on two separate occasions while I was inside getting dressed for work. The only reason he was unable to enter was because I had the interior security latch engaged. Had that not been in