Royal Park Hotel

This hotel is absolutely beautiful and in a great location. The room was clean and very beautiful . The 3 star review is for the poor service. For starters, I am not a fan of their 4pm check in, that is relatively late for industry standards . I understand it was a very busy weekend however, I was still charged a premium price for a room and the service did not meet my expectations. The parking situation is not the best and paying $30 for valet parking is a little steep after spending $400 for a room. I tried to get room service and I had to call three different times and when I finally got someone at the front desk, they were unable to help. I wanted to have a late checkout, I called the front desk four times and no one answered, I had to walk to the lobby to talk to someone. They only h

I had my wedding here! It was gorgeous the venue is nice. I am a vegetarian I did not have great food options. No one helped with the luggage to family who were staying at the hotel. Room service was poor. They lost my dessert cakes until my mother in law pointed it out and then they found it. For the room service and organization definitely very poor and overpriced.

Overall a nice stay. We stayed for a family birthday celebration that was quite nicely done. Rooms and property were beautiful (beautiful showers + chaise lounge in room!) and very clean. Nice toiletries. It seems they have many events and that’s the primary focus. Friday night arrival was a madhouse, with only one bellman, and the front desk agent not super friendly. They should staff up more for these busy times. All other staff were very welcoming. Had some good drinks at the bar. It’d be nice to only charge for valet parking with it being a suburban property. Nice to walk or make the short drive into downtown for the cute shops and restaurants.

Positive: Comfortable bed, awesome shower. Negative: Bathrobe had a stain on it, mini fridge was not working, $20 parking fee and an additional $50 amenity fee (for what!?)

I've been visiting the Royal Park Hotel for years and really love how they have elevated their guest experience more than ever before. Their team members really give extra attention to detail. It's always so wonderful working with them. I recently had the pleasure of working with Meredith, Michelle, Chef Eric and the event team to help plan a big event in 2 weeks. It went so smoothly, from the food presentation to the cleanliness of the space and accommodations for all the guests especially being so last minute, nothing was missed. Thank you for all that you did Royal Park!