Residence Inn by Marriott Saddle River

Positive: I like the location. It was off of a main highway and not too far from a small town, so we were close to the highway, gas stations, restaurants and a grocery store. The room was large enough for our party of 5. Negative: Yes. The cleanliness was not representative of this brand, nor the price paid of $--- Our room was not cleaned on the 2nd day and we did not receive clean towels, although we had called the front desk and requested them. The bathrooms were not clean.

Our stay at this hotel was an absolute nightmare, with zero regard for guests' comfort or basic decency. Right from the start, things went wrong—we'd booked a regular room but tried requesting an accessible one by phone since it was essential, but we couldn't reach anyone, so we sent a special request through a message on trip.com. But they claimed they weren't even aware of it and didn't provide one. We got there super late, around 12:50 AM, and the room wasn't even set up for four people: not enough towels or bedding, so we had to hang around waiting. But the real kicker was how freezing cold the room was. There was some kind of limit on the thermostat that wouldn't let us set it above 65°F. The front desk couldn't sort it out, so we ended up messing with the heating system ourselves for

Stayed here on New Years Eve to be close to a venue we were celebrating. As a family, we frequently travel and have stayed in all sorts of accommodations with great and not so great experiences, so we normally don't have too many things to complain about, but this particular stay was overall just problematic.||As a Bonvoy member, booked a standard studio suite with a king bed, and received email confirmation of the same. Upon arriving at the hotel, was told that I was in a queen 1 BR (slightly bigger room, but smaller bed). Realized the room in the app had changed as well. Front desk told me "the app probably booked something we didn't have". OK for me, not a big deal, I have a bed. Was placed in building 2. NJ is a leaf friendly state these days, and normally I dont have any issu

As a titanium elite member of 9 years, with one more night left to hit ambassador level, I feel I have noteworthy experience and expectations of Marriott hotels. This location gives the brand a bad name. First off all, I had 8 upgrades left to use and submitted the request for this hotel. I was told there were no upgrade rooms available. (Hold that thought as it becomes relevant later). I chose to pay for the “unavailable” room that if you paid out of pocket was “available”. Upon checking in, wow… see pictures. Hotel felt worse than a 1 star hotel. The cushions and armrests on the couches and chairs were worn down, the curtains looked like they’d been chewed up by rats, bullet holes in the walls, stains on the walls and floors, hair ball in the towel, and overall just felt icky. It was la

I rarely leave negative reviews, but this stay was disappointing on multiple levels. The hotel feels dilapidated and poorly maintained, far below what I expect from a Residence Inn.||Our two‑bedroom suite for four people was stocked with only two towels, and the front desk told us they had run out. That alone would have been frustrating, but the hot water was out for an entire day, making showers impossible anyway.||The room itself had several issues:||• Uncomfortable beds that felt worn out|• No body wash in the shower—just two bottles of conditioner|• A toilet paper holder literally falling off the wall|• General wear and tear that made the space feel neglected||Even the amenities were lacking. The fitness room had only 10‑lb dumbbells and then nothing until 30 lbs, which makes it basica