Residence Inn by Marriott New Orleans Metairie

This weekend our family of 7 stayed there and the service was excellent. What made our experience even more memorable and guaranteed that we will return was the extra effort and customer service offered by the young man who was working the breakfast buffet area, Kethan. We watched him do the work of 3-4 people with a smile on his face and lightening inside of his shoes as he zipped back and forth to every station. His attitude brightened up the area radiating pure joy and concern for meeting our needs. His work ethic and attention to detail were so impeccable I had to express my appreciate to the front desk staff yesterday morning.

Very quiet and peaceful Residence, at a good rate with plenty of snacks and drinks at the front desk. This location is also near the Drago's "for locals" in Metarie. If you ask locals in NOLA who has the best oysters you will be consistently told to go to the metairie Drago's. It's worth it! This is one of my favorite Residence I've stayed at, mostly because of how peaceful it is. NOLA can be extremely loud and chaotic at times, so if you need a little oasis of calm I highly suggest this spot. Staff were also very nice and professional and this location is extremely safe, if a bit far from the french quarter.

This hotel was fantastic. They are very friendly and when my mother became ill during the trip they were very helpful. The rooms are nice, I do wish one of them had two bed in it since there were three of us sharing a two bedroom suite, but overall a great setup and good location.

Certainly not the prettiest location or very walkable at all, but this place works depending on what you’re looking for. We are going to a wedding in Metairie so it is perfect for that. They have ample parking on premises, rooms are comfortable and spacious, gym is good for a hotel gym, everything is clean and the premises are tidy. Even the complimentary breakfast is better than expected. I would consider staying here again next time we are looking to be in Metairie.

** BED BUGS** ALERT! Also Martha Bullock, the Manager assistance of this location, and Eric are not trained to provide Marriott’s high service standards. On my first night, my room filled with smoke after I turned on the heater I almost passed out. It was midnight when I called for help, and instead of providing assistance, they only sent me a new room key and expected me to move all my belongings to a different room by myself, with no cart and no help from staff. When I requested a refund for the first night of my three-night stay, Eric told me that Martha, the GM, would take care of it. However, when I approached them at check-out, I was met with a dismissive, low-level attitude and was told that since I did not require medical assistance, they would not refund the night despite the inc