Residence Inn by Marriott Houston Westchase on Westheimer

As a Bonvoy member, I have stayed at many Marriott properties and have never experienced behavior as unprofessional as what happened at the Residence Inn Houston Westchase on Westheimer. Around noon, two guests came and knocked on our door complaining about “noise,” even though it was the middle of the day and we were simply talking in our room. There was no party or anything unreasonable happening. Shortly after that, a security team came and threatened to put us out of the hotel without a refund. That kind of treatment toward paying guests is extremely distasteful and completely unprofessional. On top of that, the room was not properly stocked. The reservation clearly listed three guests, yet the room only had one spoon and one fork available. Basic details like that show a lack of at

I was disappointed with this stay. Needed to stay for a week, so plenty of time to use the place. Good stuff first. Morning breakfast was great especially the little touches like Andouille sausage and fresh fruit, and the kitchen staff were quite welcoming. Room was spacious and comfortable. Biggest issues were security and upkeep. My room was in building 2 and outside door key pads did not work so doors were unlocked. Encountered someone sleeping in staircase first night. Normally wouldn't care but person was forcibly wedging fire escape door shut to sleep. Talked to the desk who said they would mention to security but same guy was at breakfast buffet next day. Phones in rooms didn't work nor did internet through the TV so could not stream Netflix or other. Used weight room, but

Great place with an excellent location. The staff is truly outstanding — extremely helpful, kind, and caring throughout our stay. A special thanks to the reception team, especially the gentleman with long braided hair and glasses — ( apologies , did not get his name) he was incredibly supportive and professional. I honestly don’t have enough words to thank all of them for such wonderful service. Even managers were welcoming and attentive.........big thanks to alll of you......

The front office manager Delaino and staff Melanie, Tameka and Niurka provided incredibly exceptional customer service while I stayed here for a few weeks due to a crisis. I’ve been to many hotels in my life and I can tell you that their service is the best ever. Their kindness and compassion and willingness to assist in meeting your needs is incredible. If you’re visiting houston don’t go anywhere else stop at the Residence Inn on Westheimer . ||||-Pastor Jacquelyn L.

Positive: the property was well maintained , the staff was very friendly and the breakfast was excellent. Negative: parking lot could have been a little better lit but it was lit enough.