Quality Inn & Suites Oakwood Village - Cleveland South

You know it's going to be a rough night when after check-in you see holes on the walls of your room and human hair on the floor. The price wasn't too bad, and I had business in the greater Cleveland area and so I decided to stay one night in December of last year. I was able to get some sleep, although the cleanliness of the room left much to be desired. There was also an overwhelming stench in the room and hallways which was like a mixture of weed smoke and mildew. I will not be staying here again.

This by far was the most disappointing hotel experience for me. Even though the room had a vinyl plank wood floor it was obviously not cleaned well under things very often since under the bed and chair had a layer of major dust. The employees barely spoke any English and usually had their headphones in their ears and you had to repeat yourself once or twice in order for them to hear you. The pool had “algae” in it for the whole weekend we were there and were not able to even use it, the breakfast was another thing and was barely ever full of hot food items or plates when needed. Our room needed some MAJOR help it was supposedly a handicapped accessible room and whenever you took a shower the water would run from the shower out onto the bathroom floor so we had to be careful afterwards an

I love this hotel. Perfect location for my activities. The owner of the hotel goes out of his way to ensure his guests have everything they want. I've noticed he's hired a couple of new housekeepers. I must say that the 2 gentlemen that I have met have been wonderful and helped me pack all my luggage out of my car. He even loaded it for me. Every time I stay the one house keeper was cleaning rooms and the 2 times I was there back-to-back for a friend's birthday then just for some pleasurable fun, he helped me.|Decorate the room a little bit for my friend's birthday by putting up a few streamers.In a Happy Birthday sign and he remembered me and that was pretty special.So the housekeepers at the hotel are a welcoming addition. I love staying here

There wasn't a microwave or chair in my room. There was a coffee machine but no condiments. The ice machine didn't work. And the pool water was cloudy and had to wait forever for towels. They were definitely understaffed. I do appreciate the few employees they had working. They did their best to try to make things better for us.

This was by far the most disappointing hotel experience I have ever had. From the parking lot to the guest rooms, the entire property was in dire need of thorough cleaning and updates. The hallway carpet was stained with both dirt and bleach, and the walls appeared as though they had not been washed in years. Inside the room, the conditions were unacceptable. The bathroom tub had visible stains, the refrigerator contained old food, and the dressers still held items left behind by previous guests. The king bed’s mattress cover had both hair and blood stains, the floors were marked with dirt, and the desk was covered in spots that suggested it hadn’t been cleaned in quite some time. Upon checking in at 7:30 p.m., I immediately reported these issues to the front desk clerk. Unfortunately, h