Quality Inn & Suites Goshen

I recently stayed at this property for a one-night getaway, specifically booking the jacuzzi room so my husband could soak due to a recent injury. We don’t have a tub at home, so that was the main reason for our stay. I want to begin by recognizing the staff — they were truly wonderful. The front desk associate was extremely friendly and helpful when I requested additional towels. He even walked with me to retrieve them and asked if everything was okay. The customer service we received was genuinely the highlight of our stay. Unfortunately, the condition of the room did not meet expectations, especially given that it was nearly $200 for one night. The bathroom was in need of a deep cleaning, with visible mold in the caulking around the shower, and the shower door would not close complete

This hotel is very dirty. It has a horrible smell on the 2nd floor - especially room 225. we were in town for a celebration of life and stayed for 2 days and had 2 rooms for 6 people. i knew the hotel is on the older side but that is no reason for the filth and odors. The shower curtain was moldy- there was no iron, the hair dryer was probably from the 90s, the front desk lady didn’t ask me for my id or anything! The back/side door was open all the time which would allow anyone to come in at anytime. not secure at all!!! so of course i did not let my son walk down to pool alone. don’t even get me started on the pool area. the keys didn’t work when the doors were locked one night. so disappointing. the trip was already very difficult and to not have a peaceful rest made it harder.

Horrible service, smelled like stale cigarettes in the halls and all of the carpets were stained. Staff were all rude and would not assist us in checking out of the room. They kept telling us to come back when the next shift is working. Room smelled like pot. Walls and ceilings were literally falling apart. Bath tub had no grips, but could tell where they were previously. Shower head was filthy, doesn’t look like it’s ever been cleaned. Nasty hotel. Horrible service. 0 stars!

The man at the desk is awesome! We left Michigan yesterday because of the weather that was coming, our mistake was we had a reservation with a motel down the road, we arrived an hour and a half early but was told we couldn't have our room until 3:00, we called Quality inn, and the man at the desk told us that we should not have to wait, that we could have a room now! THAT'S how do you take care of your customers, the rooms are clean and comfortable and it was quiet....... Well we did have little pitter patter over our heads, but that was fine, it just made us miss our grandbabies

We have stayed here twice now, the staff is very friendly and helpful. The rooms have been very home like, clean and breakfast every morning. They have done a great job keeping ice and snow removed for their customers. I would recommend this hotel to anyone.