Pacific Palms Resort

City of Industry, CA · Resort hotel

Rating
4.4/5
★★★★☆ 4.4
Reviews
20
Rank in City of Industry
#1
of 3 hotels
City Percentile
100%
rating percentile
Address
Pacific Palms Resort, 1 Industry Hills Pkwy, City of Industry, CA 91744
Phone
(626) 810-4455
Website
pacificpalmsresort.com/?utm_source=local&utm_medium=organic&utm_campaign=website_link

Pacific Palms Resort is a hotel located in City of Industry, CA. It is one of 3 hotels listed in City of Industry. Its 4.4-star rating matches the City of Industry city average of 4.4 stars. Based on combined rating and review volume, it currently ranks first among hotels in City of Industry. There are 10 photos associated with this location.

Customer Reviews

★★★★★ 5.0 Jim Danno · Feb 2026

I've stayed at the hotel previously and had a wonderful experience. Today we returned to play golf on the Ike course. The whole experience was class A. From checking to the beverage cart person, everyone was friendly. The course is in excellent condition and the greens rolled quick. My driver didn't cooperate with me, and my score reflected as much. The carts have GPS/Yardage and two ice chests on board which is an added benefit. Looking forward to our next round of golf here.

★★☆☆☆ 2.0 Jess · Jan 2026

I stayed here after 2 solid weeks on the road, after I found out that I needed to be in LA for a 2-hour meeting before heading back to the east coast. I stayed 2 nights total, with an early AM departing flight. PROS - The views are amazing; and the spa is beyond wonderful (10 stars for the massage). It was very quiet and conveniently located to where my meeting was. The rooms were large and beds comfortable, with plenty of plugs. I had enough towels and hangers. Great housekeeping service. Wifi is free and reliable. SO-SOs - There is an overall griminess / outdatedness to the place that I really don't want to have to deal with after a cross-country flight. The linens were clean but threadbare. Everything was a very dated brown color, but you could definitely see wear and tear. The bath

★☆☆☆☆ 1.0 C T · Mar 2026

One star for stranding me and my children. I booked a stay the same day I was traveling. After I booked I was sent a link that read "for a late check in call the front desk" except there was no way to contact the front desk. I called and messaged every option they gave me to reach out. I got to an automated line that told me my reservation was cancelled by them. I was told by the automated line that I was being transferred to a live agent. I waited on hold at midnight for 26 minutes when the automated line hung up on me. I was in the middle of the night with my kids with no where to stay. I had to call several other places to find fully booked hotels. I finally got a hold of Marriot who had a live person to talk to at 1am and who did not stop until they found me a place to stay. I am forev

V1491DZmeganm · Dec 2025

Really great property. The rooms are spacious and ours had a beautiful view of the mountains and the 1st tee. |Highly recommend making time for a massage at Sally's. Incredible!!!!!

Jeanette · Aug 2025

Positive: The view. The water pressure and the staff Negative: dated rooms. toilet kept running. thin walls. weird smell. paint & furniture were peeling and chipping.

Services

Resort hotelBusiness to business serviceConference centerHotel

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