MountainView Lodge and Suites Bozeman Montana

I rarely leave negative reviews, but this experience was serious. After using the hotel pool, I experienced severe eye burning and temporary vision impairment for approximately 8 hours and through the night. The pool water also bleached a brand-new swimsuit during a single use—something that has never happened to me in properly maintained pools. The hotel’s response was unacceptable. Two emails went unanswered. When I called, the head housekeeper, Lydia, hung up on me, told me nothing could be done unless I “called 911,” and refused to provide manager contact information. The hotel also refused to cooperate with Booking.com regarding a refund. I strongly caution guests to use the pool with care, especially children. If this affected an adult this severely, the safety risk is concerning.

Wow! We will be back! First of all, I want to say it was the manager that helped me throughout my stay. She was so bubbly and amazing. The rooms were clean and the breakfast was pretty good. I will say it ends pretty early. Everything was already packed up by 9:30. The pool was nice as well. Never been to Bozeman before but will be back. I am a student from Canada and was looking for a reasonable hotel that was decently priced. This place knocked it out of the park!

Positive: Location and a price in the middle of all available. Negative: Heater in our room had a fan going out which was intermittently very noisy. Made it hard to sleep. The rest of the visit was as expected and good.

Reception staff very friendly and efficient. Room on upper floor easy to reach despite no lift. Room was larger and more comfortable than expected with free upgrade to fireplace suite. Sleep quality was good and the included was more than adequate with a range of hot and cold options. No on site restaurant but options close by, especially the 19th hole bar a few yards away.

No hot air in room. Just blew room air temp. Pillows terribly flat. Beds were good. Floors and tub were clean. Breakfast was deluxe if you consider cold dehydrated eggs and sausage pucks deluxe. Out of bread selections and hard boiled eggs. No conditioner in room. No elevator for second floor for ada.