Metro Points Hotel

My family and I stayed at the Metro Points Hotel for a weekend getaway this past Saturday and Sunday. Our experience was a mix of genuinely excellent service and some noticeable misses, particularly around breakfast.||First, the standout positive: the front desk team. From check-in to check-out, they provided a consistently friendly, welcoming, and helpful face. Kim at the front desk was exceptionally cheerful and efficient upon our arrival. Devin was also very helpful with directions and local recommendations throughout our stay. Their professionalism made a great first and lasting impression.||However, our experience at the hotel's restaurant, specifically during breakfast, was unstable and fell short. The food selection and quality were not the best, which was disappointing. More notabl

No complaints about nothing, happy with the price I paid.

SCAMMERS WORK HERE. Avoid this hotel at all costs. My family was scammed out of a large venue deposit by one of their own employees, who took the money and disappeared. The hotel now claims they have “no record” of the payment, even though their staff accepted it. When I contacted management, including Beth, they refused to take any responsibility. No investigation, no support, nothing. Just a shrug and “there’s nothing we can do.” What’s even worse is that my family is not the only one. We personally know other families who have lost thousands of dollars to similar scams at this same hotel. This is clearly a pattern, and the lack of accountability is unbelievable. Do not trust this place with your money, your event, or your time. There are plenty of other venues that won’t put you thro

I want to give a big shout out to the front desk staff-they are amazing. They always greet you with a warm smile and are consistently willing to address any question or concern you may encounter. Nora is always so cheerful—she has the perfect attitude for the job. Kim is so kind, and keeps you updated on everything going on in the area…and Devin is willing to go the extra mile making sure to follow up with my request(s). I’ve stayed here a few times and will continue to return. I’ve also suggested this hotel to my family and friends.

I’ve had a positive experience with Metro Points Hotel, when I stayed during an extended power outage in my neighborhood and truly needed a place to go. Because it was a stressful time, I appreciated that the front desk staff was welcoming, kind, and extremely helpful. Particularly, Devin and Bryan were professional and friendly, and Nora, the Operations Manager, went above and beyond to make sure I was comfortable. Customer service like that is very important to me, and one of the reasons why I recommend this hotel.