MainStay Suites Near Denver Downtown

We were not offered housekeeping for several weeks and yet, when we left we were charged a surprise fee of $250.00 in addition to the deposit, which was never refunded. Surprise fees are unacceptable when the duration of the stay would easily have paid for a complete set of new linins and a new mattress if necessary. I would like an explanation for the additional charge. Incidentally, when trash was left outside the room door, it would not be picked up for hours to days.

Mostly everything was great but two of the three front desk workers when we arrived were rude. We felt ignored. Once that interaction was over though everything was great. Quiet. Comfortable. Breakfast was good. Everything worked.

Positive: The breakfast was really good. We liked the larger sized room. Comfy beds. Negative: The exit ramp for the hotel was a little tricky. We could hear a lot of traffic.

We were quoted a rate for a 2nd night and when it came time to pay this rate evaporated. If there is one thing I really hate is doing business with a company that has lied to me. I would say avoid this place unless anything you do with them is in writing upfront. The lied about the room rate for the 2nd night our motel phone never worked. It is true they are friendly but what thief isn’t. We have stayed here 2 years in a row never again…

The room was good for a week stay the kitchen was terrible. Two plates not the right silverware for all types of use, only very large spoons no small tea spoons for coffee. We had to buy a pot to make noodles, but the kitchen had a noodle strainer??? The microwave I hade fix every time we need to use it. The couch had a large lump from the mattress inside, terribly uncomfortable. Would we com back to stay if the kitten was fixed and outfitted correctly. The hotel itself was in a nice place out of the way of but close enough to the city, witch for us is a big plus .