Leavenworth Village Inn

I am always very skeptical of 1 star reviews and like to see for myself, but I’m telling you, do not go here!! A couple hours after my wife and I checked into this place, there was a massive storm and the whole city lost power. My wife and I had paid for a room with a spa and fireplace and we weren’t able to use either. Plus it was pitch black and freezing and we had no cell phone service. We had paid for a couple of days so my wife and I thought we’d try and wait it out. However day 2 came around and it was obvious power wasn’t coming back anytime soon. So we decided to try and check out early. However, when we tried to go to the desk, they had a sign on the door saying they were gone and weren’t going to be back until further notice. So we were in an unfamiliar place with no service, no

Great location. Nothing special about the room but it did seem clean. We only stayed one night so it served our purpose well for exploring the adorable town.

Positive: Great location right next to village! Comfy beds Negative: No coffee in lobby for guests

This was an extremely disappointing stay. The hotel is mediocre at its best. But what the worst part is the poor management. The 2 ladies working the front desk explained they are not allowed to make even basic customer service adjustments to reservations without the manager’s approval, yet the manager is never on site, slow to respond to texts, and cannot be called. It essentially took me over 3 hours just to check in. We were only visiting for one night so that took up so much time out of our evening, it was extremely frustrating. Especially because the front desk ladies could have just pressed a button to fix everything but they were clearly scared of their manager. The way they looked at each other and spoke of their manager spoke volumes.. seems very toxic and manipulative. Get emplo

My husband and I checked in for a three night stay. When I opened the door to the room, the intense smell of disenfectant was toxic. We asked for a different room, but were the same. We opened windows and the door and turned on fans. It was uninhabitable. We left for a couple of hours for the room to de-stink. When we returned, it was still unbearable. I had a headache and was nauseous. I mentioned that I might have to sleep in the car and I was responded to: too bad. We had to find another hotel. This should have been, “no problem, it was our fault and we understand, here’s your refund”. NO. THEY WOULD NOT REFUND THE THREE DAYS WE PAID FOR. We ended up paying a higher rate for last. Do not patronize this hotel. The owner will not communicate with us about this situation. They do not c