Kimpton Hotel Monaco Denver

Hotel was okay where room spacious and beds comfortable. Also there was two happy hours per day. Attendants were polite and provided good service. However, I was assigned a room that had a view of a parking garage. I desire sunlight but had to keep them closed to prevent people from looking into my room. ARGH. . Based on another client review management response, you may be placed in a room with an obstructed view if u don’t have IHG rewards (I signed up when checked in). We also had to use a service elevator as customer elevator disabled. I felt unsafe when having to walk from the service elevator during night hours. ARGHHH

This 1-star review is specifically about the lobby, elevator and bathrooms so I could get their attention. The hotel is an old building, but they have refurbished the rooms decently and is a great location. The front desk staff are super nice and the rooms are clean and big. The bathroom tiles are not clean, damaged. What needs to be fixed is the funky smell in the lobby and the elevators are broken and we have to use the service elevators to go to the room. This slow and disruptive to the restaurant and for the working staff and guests need to wait for a long time during busy times.

Excellent stay all around. The customer service was top-notch, the room was comfortable and spotless, and the extra amenities made the experience even better. You can tell the staff genuinely cares about their guests. Highly recommend and would gladly return.

Positive: The hotel staff were outstanding! Professional and on the ball, and so accommodating. The front desk person upgraded our room, and it was so lovely! There were comfy chairs for watching the Sunday night NFL game Negative: The hotel's two main elevators were out of service (and apparently had been for weeks), so we had to come and go through the working service elevator -- which required us to traipse through the lobby, and through the ground-floor restaurant kitchen :-/

My husband and I booked a room for our 1 year anniversary. Wanted everthing to be perfect. Since our anniversary falls on valentines day, I called a week in advance to see if the hotel offered room service before we booked a room, and we were told the restaurant increased staffing for the day. We paid extra to get breakfast as well as a $75 voucher towards a $100 meal that evening. David at the front desk advised us room service was not an option, the voucher could only be used this stay for breakfast (that we already paid for, and refused to refund the $75. He told us we were falsifying calling in advance as well. When we asked for a manager to help with the $75 voucher, he refused as well. He was not representative of the service I have come to expect of Kimpton hotels. I have been a