IHG Army Hotels Bacon & Waters Hall - Historia

From booking to check-in and checkout the staff was phenomenal. The room was very cozy and welcoming and our clerk was a consummate professional. Keshawna deserves so much credit for making the experience unforgettable. If she isn’t a manager in a year then someone has missed the HR ball. Thanks to the Team for making a special memory for our family.

They gave our reserved room away and didn't tell us until we arrived after a 10 hour drive with two pets on Thanksgiving. They then asked if we wanted the reservation canceled so we didn't get charged... for a room that they gave away. Zero stars.

Checking out immediately- There is rat poop everywhere- This place is gross- And the lady Lashina- was rude and dismissive and did the same when my husband brought up our concern. She didn't listen to our concern and denied it was rat poop- Not going back to this dump. And you shouldn't either.

In all my years of traveling I cannot think of any other hotel that I have stayed at that was better than this hotel (except a couple of 5 star hotels). Everyone was so nice and would greet you. The store they have for food and snacks is spot on. The room was fantastic, and the breakfast was outstanding. Also, a laundry room for extended stay guests. I can't say enough about this hotel. Only exception is they need a jacuzzi.

This was my second stay within a year. On both visits, the staff, and I mean ALL of the staff, were welcoming, professional, and dedicated to making my stay a good one. Walking out the front door, the desk agent might say something like, "Have a great day", or "Take care, see you later.", or some similar phrase. Returning through the front door the front desk folks might say, "Welcome back.", "Hi.", or such phrases. They were very helpful when helping me find my way around this very expansive Army post, and in helping me get a rental car off post. Within walking distance (between a third and a half a mile) is a Post Exchange mini mall with gasoline, a few sandwich, taco, and similar meal counters. This mini-mall also had typical convenience store foods and beverages to put in the full s