Horseshoe Lake Charles - A Caesars Rewards Destination

I stay here regularly on work trips. Its in such a convenient spot. The casino is in the center of the building with easy access to the hotel elevators. Even with the very open concept this is the most clean smelling casino I have been in, there is hardly a smoke smell and I never feel like I have to immediately wash my hair when I leave. I feel comfortable staying and eating here, then going to work without the worry of smelling like a casino floor. The rooms are always clean and lovely. The Riverview side is nice. Very quiet and laid back atmosphere. Staff has always been very inviting. The gift shop could be spruced up a bit to carry more selections. Maybe one more food option, something that falls between pizza and fine dining steak. Parking is always easy (I've never used the garage)

2/26/26 8pm. This hotel was redone very nicely!!! Harrahs may need a field trip!!! It is very comforting! Front desk was not very friendly gave the normal bad attitude vibe that all Cesars employees give. We are high rollers so we dont deal much with that. Everyone else was spectacular including the spin the wheel lady and waitresses. Your burgundy shirt people are trashy bad attitude people too. Clean up some of your staff and you will be back at 5 stars in no time!

I've never in my entire life of staying at hotels and casinos in 100's of cities had a worse trip. This was the worst. Absolute worst. We basically spent almost 2 hours walking back and forth from counter, to restaurant, to player services to desk, trying to use gift cards. In the very end, nothing in the hotel would take the Caesars Rewards gift cards. Every "department" sent us somewhere new - the checkin sent us to services, services then told us to pay for the room and stick the cards in the machines. That didn't work, so the floor personnel told us to go to guest services and get cash. Another long line, where she told us we had to get drinks at the bar, where they told us if we would just play the games, the drinks would be free, which we couldn't play because we couldn't get

Positive: It was so clean and comfortable i didn't want to leave. I loved the room and customer service. I give the hotel and casino 10 stars! I had such a wonderful time. I grew in Lake Charles and i hadn't been home in years and it was a wonderful welcome back. Negative: ""

Signage for the front registration desk from the parking garage does not exist! We were able to access the room hallway through the parking garage with no key code to stop us! Any random person looking to do harm can just come in and start checking doors!!!! Front desk staff at 7:30pm on 01/26 was not helpful or friendly. She seemed annoyed that we were even at the location. Little to no information on the highlights of the hotel. No, try our restaurant they will close by. Zero pleasantries so make sure you read signs or tv welcome because that front staff will say nothing. Room is clean as in housekeeping did the best they could with what they have. The room I had was newly remodeled. I could tell by the extra chalk all over the floor from the baseboard in the restroom. Dried sp