Homewood Suites by Hilton Newark-Cranford

We stayed in a suite with a closed door bedroom. The room was great. Had everything we needed. The bed was good. Checking in was rather Ho-hum with no special effort made to welcome us or a cheerful smile. Actually, the check-out person the next morning was much more pleasant and cheerful. Sunday morning breakfast seemed to have a few less items than other Homewood Suites we have stayed in. And we have stayed in quite a few the last two weeks. I was the first to get coffee when the woman working there said it was ready. I noted that the waste bin was nearly overflowing. Apparently, it had not been emptied in some time. The woman who seemed to be in charge of putting on breakfast sat at one of the tables using her phone. Overall, the breakfast was fine, not great, but okay. The table

Positive: Room, furniture and breakfast hosted by hotel employee Negative: Front desk guy misled us on check-in. We had to walk for a long way towards back of the hotel to find an elevator. Unkind. Next day, I discover an elevator close to the lobby, which would’ve been perfect for the room we were assigned.

Four, it’s nice. The one bedroom has a sofa bed, they say it’s a full kitchen but it’s missing an oven. It does come with plates and silverware and some pots to cook with. The free breakfast is average. Very clean. None of the cleaning people that I encountered spoke English. It says it has a pool but it’s been closed since COVID

What can I say. The room are filthy, literal excrement stains on the curtains, windows look like they are covered in I don’t know what, and for a extra fun item, they will place a hold on your card for “estimated incidentals”. How much? According to Austin, the manager, they charge whatever they want. Will they tell you? No. Again, Austin said they don’t have to. In my case it was $250 for estimated incidentals, for a 2 night stay. Beware giving them your credit card info. Austin seems very cavalier about charging whatever he wants on your card. For clarity, what’s discussed on the reservation form is “the hotel may charge a fee for estimated incidentals” and an amount is not disclosed. According to Hilton corporate this amount is 50$ per night or one nights stay, whichever is less, how

I had the pleasure of staying at this Homewood Suites last weekend. I picked this hotel for its location and price and not necessarily because I needed a full suite with kitchen and living space. Having said that, should I need a hotel in this area for a longer stay in the future I would happily stay here. My stay was great and I was impressed with everything from location to staff to the cleanliness of my suite. All of the furniture was comfortable and even with the Parkway entrance right outside my window I had no complaints about noise. It was great having the convenience store right there as well as the free breakfast in the morning. I felt truly welcomed and comfortable throughout my stay and hope to stay here again in the future.