Homewood Suites by Hilton Miami-Airport/Blue Lagoon

Linda at the front desk was very friendly and efficient! Got us a good room facing the lagoon. The room was great. We were there for a medical procedure and stayed 10 nights. Our room had a kitchen a little living area a dining table everything you would need to make it like an apartment. Housekeeping is hit or miss they’re scheduled every other day but they pretty much come whenever they want and not when you want. Which was fine. I was sleeping quite a bit at the time anyway. The breakfast is great enjoyed going down there and bringing back some yogurt for later in the afternoon. On a Wednesday night they had a happy hour get together. What really sets this apart for me is when my husband brought me home from surgery on Tuesday. the front desk lady immediately met us at the door with a

⭐⭐⭐⭐⭐ I had a fantastic stay at Homewood Suites by Hilton Miami Blue Lagoon, and I can’t say enough good things about the service and hospitality. From the moment I arrived, the front desk team was absolutely phenomenal—welcoming, professional, and incredibly helpful. They truly went above and beyond to make sure everything was perfect. The housekeeping staff was equally impressive—friendly, attentive, and thorough. The hotel was spotless throughout my stay, and my room was clean, comfortable, and well-maintained, making it easy to relax and feel at home. You can tell this property is well run and that the staff genuinely cares about the guest experience. This location stands out for its cleanliness, comfort, and outstanding customer service. I would absolutely stay here again and highl

Positive: The staff was incredible. Our A/C was not working and they sent people to fix it. When it wouldn't work they moved us to a room. They were friendly and helpful the entire stay and went above and beyond to make our stay better. Negative: ""

Overall a really good experience, good location to the airport, easy access and the staff was friendly and attentive. My only knock on the a stay was that we used the sofa bed in our room and it was not clean at all…. I realize they don’t get used super often, but an occasional check and cleaning is needed. Again though, overall we were happy with our stay here.

We are giving a four star review overall based on the high level of customer service and location. The exceptional customer service was noticed when we called a week before our stay to confirm transportation and continued until check out. The hiring, training and coaching must be commended. We travel a lot and have never experienced this level of service from reception, front desk, maintenance and shuttle driver. They all deserve praise. The view of the lagoon upon entering the hotel is lovely. The check in process was smooth, we arrived early, our bags were kept secure while we explored the area.