Home2 Suites by Hilton Miami Airport South Blue Lagoon

Shuttle service is the worst of all the airport hotels. We waited over 50 minutes while watching all the other hotels shuttles go around 2 and sometimes 3 times. The rooms are just ok but at not really suites and staff just accept the poor service as normal for that hotel

So on a recent trip I also flew down my friend to join me and booked her a room here. The kitchenette was such a cute added feature though I was a bit disappointed to find that it was not cleaned to my standard. The microwave kinda had a film on it and some other parts of the room weren’t entirely clean either. The location is good as well being in the middle as well as being right by the highway to go to and from quickly. The service was tremendous though. We had this one receptionist named Angel who was such a sweetheart and very informative. There was some issues with the tv that we brought up to him and he was very quick to assure that he had done all he could and it was just a Hilton issue as a whole. His attitude and tone was very professional and apologetic which made the sta

Positive: The proximity to the airport. Negative: Bed and pillows were not comfortable. There was hair in the shampoo bottle. Breakfast was not great, either. Front desk personnel were not friendly at all. The shuttle driver was courteous. His the only one that I would acknowledge.

As someone who works in hospitality, I am appalled by the shockingly poor service, inconsistent policies, and potentially deceptive practices I encountered at this Hilton property. What began as a simple early check-in request spiraled into a Kafkaesque nightmare that has shattered my trust in this hotel and tarnished my view of the Hilton brand. The saga unfolded as follows: 1. Initially informed of a ridiculous $75 early check-in fee, even if the room was ready. 2. Hilton Diamond support assured me I could check in early without a fee, confirming this with the property. 3. Upon arrival, one front desk representative said I could check in without issue. 4. Moments later, another staff member contradicted this, refusing early check-in. 5. The manager then emerged, insisting on the fee be

I had an incredible experience thanks to two outstanding team members! Paz, the bartender, was phenomenal — attentive, personable, and had an amazing knack for crafting the perfect drinks. Every interaction was a joy, and it truly elevated my visit. Debbie at the front desk was equally exceptional. She was welcoming, professional, and went above and beyond to make sure everything ran smoothly. Her positive energy and attention to detail made a lasting impression. Both Paz and Debbie exemplify top-tier hospitality. I can’t recommend them highly enough and will definitely be returning because of their outstanding service!