Holiday Inn & Suites Arden - Asheville Airport by IHG

I’ve stayed in a lot of mid-tier hotels, and I wish they were all as nice as this one. The hotel and room were impeccably clean, the staff was kind, and our special request was handled perfectly and discreetly. We were especially impressed that a few minutes after we got to our room, we got a call from the front desk asking if there were any issues (there weren’t). Thank you to the staff who were working on Friday 10/24!

Great location near the airport for a quick stay, the manager yesterday and today was awesome, super helpful and friendly, even called for a courtesy to make sure the room was satisfactory. Definitely would stay again, the walls are thin so it is slightly loud at times but not too bad honestly. Had s comfortable bed and hot water that lasted a while.

No breakfast included even for members. Very frustrating. They didn't mention it while checking in. They charged us $15/person and there was not enough food (we found some leftovers like 2 sausages, 1tbsp of eggs, couple of bananas, etc.). No waffles, no pancakes, no cinnamon rolls, of course. When I took one banana with me trying to leave the place where I ate only rolled oats after all, the woman told me it's against the rules. No flavors for coffee, no tea. It's a shame for Holiday Inn.

Bharti , Killa, Bree but SPECIALLY “BHARTI” the shuttle driver went out of her way just to take me to Walgreens to pick up my meds so I wouldn’t go without it basically putting her livelihood at stake PLEASE SEE THAT YOU ALL WHO HAVE , had will have the privilege to have her shuttling u SEE THAT U DONT BE CHEAP OPEN YOUR HEARTS AND SPECIFICALLY WALLETS AND TIP HER WELL SHE NOT ONLY A LOVELY RESPECTFUL LADY BUT GREAT HEART. FROM THE BOTTOM||OF MY ❤️ I thank miss B. U ROCK and remember whenever u need your roof done call me at Benton Roofing u have my word if u find a better quality workmanship I will pay for your roof out of my own pocket. Respectfully NEMER 😉😎

Love this hotel! We’ve stayed multiple times. Lobby was beautifully decorated for Christmas. Great customer service! The only issues I had this time was that our room had chip crumbs on the floor and food stains on the chairs. The bathtub had some weird patch job that just looked awful. One of the reasons we stay here is so the kids can swim in the heated pool. This time the pool was very cold and the hot tub didn’t work. Also, we payed extra for the breakfast package, but with only one person working there on the weekend, it took forever for our server to get to us and the food was cold by the time we got it. I had to get our own refills on drinks. I felt so bad for our server, she worked really hard at trying to get everyone’s orders. Please staff extra on weekends, perhaps add a cook s