Holiday Inn Express Washington by IHG

Listen, I wouldn’t normally review a small town chain hotel, but this is an exception. We had to come here to be closer to a dying family member in a nursing home. Casey at the front desk was welcoming and friendly - much better than many fancy resorts or big city hotels we’ve been to. The rooms are standard hotel rooms, but they have plenty of well designed storage, and charging ports. Breakfast was typical, except for the freshly ground coffee bean coffee machines! Everything was clean and individually wrapped in the dining area. Finally, we realized we didn’t need to stay the second night after all, and Casey let us out of that reservation at 5 pm! Customer service like this is rare. 5 star resorts and big city hotels - take note! If you need a place to stay in Washington, IN, this

This was as close as I could find to Edwardsport that had any availability. I have been staying less frequently at Holiday Inn Express, due to a few inconsistencies in quality recently, but I didn't have much choice this time. As it turned out, this is a very nice hotel. The staff was very pleasant and helpful when I checked in. They have 24 hour coffee, which seems to be getting more rare these days. Im also very pleased that they start breakfast much earlier than most hotels I've stayed at. This is my first time to the area, but work will keep me coming back. This will definitely be my default hotel for future visits!! They have the place all decked out for Valentine's Day (which is lost on me😂) ... but it's nice to see them make the effort.

Rooms was not very clean. A lot of older items needed to be fixed . It didn’t smell the greatest. Not happy with pool area or breakfast. It was quiet but I will never stay there again. I only stayed there because Baymont was completely booked.

Clean and comfortable, really liked the upgrades this place has done from the last time i was there. Staff was very helpful and friendly. Would be nice to have a freezer in the fridge in the room for microwave meals. other than that, everything was perfect. The pool room upgrade looks really good, hopefully my next visit i can try it out.

They were great until we check out and two days later charge my dad $50 and he calls and ask to talk to someone about why they charged his card $50 but they couldn't find the reason why and the manager was supposed to call him back and never did. Bad communication and if your gonna charge someone. Don't wait 48 hours after check out when housekeeping was coming to my room next which would of been a little before check out at 11 they was in next room over. Stay more then one day they dont ask you if you need anything. Washer was broke but tempo could use it but not people staying there. The best thing was there breakfast and about 3-4 of their employees where so nice and down to earth