Holiday Inn Express & Suites West Point-Fort Montgomery by IHG

Want to preface with saying that the Front desk did what they could (staff was great) but I will never book here again. Some sports team running up and down hall all night laughing yelling door slamming. 3-4 calls to front desk (again, they did all they could-not blaming the staff necessarily). Tried to sleep at 9:30pm before catching an early flight but couldn't until after 1am due to all of this constant yelling, door slamming, etc. It was also almost $100 more than what my husband was estimated at time of booking. I was told there would be points on my acct due to all of this (which there is) but i don't want points, I want a partial refund as i don't plan on booking with this chain in the future. Tried calling and was hung up on upon being told I was being transferred to correct depar

We always stay at Holiday Inn whenever we travel because they are always clean, the staff is always friendly and there is a good breakfast included. This stay was somewhat different from our past experiences, but we still enjoyed it. The clerk at the front desk was not very outgoing and friendly when we arrived and she did not know much about the area. The room was clean except for a few stains on the floor that seem like they could have been cleaned. The alarm clock was not working and after checking further, it was found to be unplugged. This made me question just how well does the housekeeping actually clean the rooms between stays. The bathroom did not have any towel hooks close to the shower and instead they were located outside the bathroom in the main entry. This is strange as I did

Good location. Not bad breakfast. Pool not deep, but for kids ok. Big rooms, but we hade a lot of black long hair everywhere !!! Yak !!!

Hard working staff, very polite and courteous. Came in very late with no reservation, staff were extremely helpful and patient with me when booking. Breakfast was good, housekeeping amazing. Would and will be booking again!!

Good deal for a 2 queen bed sized. Breakfast included is also a plus with hot meals such as sausage, egg as well as pancakes.