Holiday Inn Express & Suites Omaha South - Ralston Arena by IHG

This hotel has been consistently nice. Clean rooms, great location and a variety of foods for breakfast. When we checked in our refrigerator wasn’t working Gaberial was speedy to resolve the issue. The breakfast bar was loaded with a variety of breakfast foods and they always had hot coffee throughout the day. We got over charged for our water but it was resolved quickly. Rooms are clean and welcoming. The hot tub was hot and enjoyable but no bubbles. We are BIG Omaha Beef fans and will be back for the football season.

Positive: Easy and quick check in Negative: A bit over-priced, the bed was too firm.the microwave wasn't plugged in, had to move a heavy desk to get to the outlet. Was noisy until about midnight.

Room wasn’t horrible but they had roaches and there was only one staff member who made any attempt at being decent. Rented a room for an extended period of time and not only did they not vacuum or change the bedding AT ALL, but they double charged me for the beginning of my stay on two different cards, charged me double for a bag of candy and there were roaches hopping out at you every turn. Night shift could care less and said they put in our complaints only to hear in the AM they don’t know what I’m talking about. Still didn’t clean up or refund us any of the nights we had to find other lodging due to their roaches. Whole main floor got to hear all about it and not one call back or concern from management. Absolutely disgusting.

Not satisfied with corporate, upper management, or the night auditor (Michael specifically). Two families were forced to leave at 12 AM on a Friday night while in town for business with NOWHERE to go and both whom have children living with disabilities. Rather than the night auditor Michael coming up with solutions and being able to think and act professionally under pressure he folded and rather than ensuring ALL guests a safe and happy stay he chose which guests he wanted to appease and keep happy. Had no compassion after being made aware of what can trigger outbursts in these children to explain to other guests, he instead treated these young families as if they are homeless living out of hotels and can’t parent or control their children properly as he sees fit! My family has not only m

First one I checked in my key wouldn't work and I had to go back down and they switched me to a different room. The hotel is freezing cold I think the temperature is about 60° so cold the front desk staff is wearing their coats behind the desk. Couldn't get my room to warm up. There's a thermostat on the wall, but it also looks like it lets you control things from the unit under the window. Ask the person at the front desk if you control the thermostat the wall or the unit and she said she didn't know. I asked her who I was supposed to talk to so I could find out and she said she didn't know. Went to take a shower in the morning and the temperature of the water was lukewarm at best. Went down to eat breakfast and they were out of things and the temperature of the food was way below safe s