Holiday Inn Express & Suites Kendall East - Miami by IHG

I had a wonderful 3 night stay here. I found the staff to be warm that includes Lenny and Tatianna. I interacted mostly with Tatianna, she was super helpful, kind, and certainly made our stay even better. The room was clean and spacious. The breakfast on the first day was really good. But days two and three were not as good as the first day. The location worked for us during our stay. I would return to this location, its worth booking. E. Phillips

Below average breakfast |This is probably an average hotel , so I did not put 2*, but I think IHG should know that this particular location has a below average breakfast, serving only turkey and pork sausage every single day with pre-made frozen omelet’s no variety at all, no bacon, no scrambled eggs. Their dairy products are almost expired or already expired.Bread seems to be used and reused daily in the plastic storage unit. |This same location. about 6 months ago served a better choice breakfast, that means they decided to save on guests, hoping nobody will notice. |It is hard not to and it is embarrassing for the IHG brand.|So honestly speaking, doing renovations and changing furniture and serving such breakfast to people do not go together.

Positive: location,staff, hotel did renovations Negative: breakfast got worth, before they were trying a little variety, but now it is the same every single day and tasted poorly.

Excellent value for money! The hotel is well-maintained and the atmosphere is very welcoming. I was particularly impressed by the cleanliness of the pool area and the fast Wi-Fi, which was a huge plus for my work. The staff goes above and beyond to make sure you’re comfortable. It’s rare to find such high-quality service at this price point in Miami. I will definitely be returning on my next trip

1. There is only one very old elevator for the entire building and the average waiting time is 3–5 minutes. It’s extremely frustrating and probably the biggest downside. If you go downstairs and then realize you forgot something in your room, that’s at least 15 minutes of your time gone. 2. The Wi-Fi. During my 10-day stay, it worked for maybe 3 hours total. 3. The key cards constantly stop working. Every time you come back to the hotel, be prepared to go to the front desk and ask for a new key. (We didn’t keep the cards near our phones) 4. In the room the water from the sink was dirty and had a horrible smell. It was so bad that even people around you could smell it after you washed your hands. I had to wash my face and hands in the bathtub. 5. (This one is specific to the time of my stay