Holiday Inn Express & Suites Hawthorne Elmsford North by IHG

Fresh, clean and easy to find. Wonderful greeting by the friendly staff. Room was larger with very comfortable bed, awesome pillows too. Looking forward to the included breakfast, enjoyed the welcome cookie, as well as the high tech coffee provided 24/7 in the lobby. A coffee maker will be provided in the room if requested, but that would not come close to the high quality coffee maker that have in the lobby. I looked at the indoor pool, which was nice, but didn't have time to experience it during my short stay.

Hotel was overbooked and they changed our reservation without notification, leaving us with only one bed. They did not even notify us upon arrival. When we went to the desk they did tell us that the hotel was overbooked and that's why they made the change. They did not offer any accommodations or assistance. We requested to speak with the manager. There was no manager on duty but they did call Jeanne, the general manager. She was rude, unprofessional and unapologetic. Her only advice was to cancel the reservation. After reading other reviews, I can see that this was not just a bad day, but seems like this is the norm for Jeanne. For such a large hotel chain, I can't believe the standards aren't higher. Honestly, if it was just handled differently we probably wouldn't have been so upset. If

I booked this hotel for an important, mandatory event. Unfortunately, a major historic winter storm hit the region, prompting the event organizers to officially cancel all in-person activities and move everything to a virtual format for safety. Because the sole reason for our trip was canceled due to the blizzard warnings, we could no longer travel. I contacted the hotel manager to explain the weather emergency and kindly asked for a refund, or at the very least, a credit for a future stay. The manager flat-out refused with zero hesitation. Expedia’s customer service even called the property three separate times on my behalf to advocate for a weather exception, and the manager still said no. While I understand the technicalities of a non-refundable booking, the hospitality industry usuall

Positive: Free breakfast, the room was neat and clean, the bathroom was clean and the location was great. The Christmas decorations were spectacular. Negative: No closed captions on the tv, we couldn't drink the water. (4 waters were almost $12) the picture on the wall and bathroom door had obvious water damage, the refrigerator was unplugged At check out, nobody was sure how much we paid or if we paid twice.

I stayed at the Holiday Inn in October and had a wonderful experience. The front desk staff were friendly and welcoming from the moment I arrived, and the breakfast manager went out of their way to make sure everything was perfect. The team was very accommodating, and the entire hotel was super clean and comfortable.