Holiday Inn Express & Suites Forney by IHG

I recently stayed at the hotel with my family for my daughter’s tournament and we had such a nice experience, especially during check-in with Jalai. She was attentive, polite, and friendly from the moment we walked in and even offered to help us with our luggage which meant a lot after a long day. The hotel itself was very clean and well kept, which made us feel comfortable right away but was a little hard to find. When there was an issue with our room, she handled it immediately and made sure to give us every option possible to fix it without any stress. She was patient, caring, and just had a really warm spirit the whole time, the staff was just amazing!

Positive: Location Negative: -Fixtures loose and abt to fall off-Hole in shower wall. -Sink only has hot water. -Window cover wouldn’t roll up and was broken. Pieces falling off-security breach door brackets loose. Doors can still open even though engaged

We just finished a 6 night stay. I was enticed by a great price and a history of HIE hotels being fairly basic but acceptable. Had i read the reviews, I would have made a different choice. We arrived about 8:30 pm after a long travel day. 1st room we were given, wrong type (FD admitted they gave us wrong room). 2nd room, deadbolt didn't work. 3rd room light fixtures broken, blinds shredded and room had a bright street light right outside. Back to broken deadbolt room with a promise it would be fixed the following day. Made a 2nd request for deadbolt. It was not fixed and zero communication the entire 6 day stay. Agree with previous reviews.....this place is a hot mess .... doesn't look old, but has been ridden hard! The night FD staff seems to be teenagers that sit in the lobby on their ph

I will start out by saying I checked out a week early compared to the two weeks I was supposed to stay. I stay at a lot of Holiday Inn Express, and this was one of the worst ones I stayed in. The only true good thing for this hotel was it was 5 minutes from where I was working. Upon arrival, I walked into the lobby and it had an odor to it that wasn't a clean smell. They had air freshener to try to mask it but felt it made it worse. When I checked in, I found one elevator was out of service but the other was still working. A few days later they had no elevators at all as both were down. I've stayed in more hotels than my own home and can tell you that they usually have someone out same day or next day if there is an issue with the elevators due to ADA regulations and just overall W

I am a regular at Holiday Inn Express & Suites. This one was very disappointing. First, they overbooked, which means I lost a room I booked. Which was not great, but also not horrible as they put me in a one bed with a couch bed (pull out). The room had something going on in it. IDK if it was dusty or what, but myself, my girlfriend, and my two boys were all congested and snotty the next morning. I sprayed lysol spray the next day and that second night was better. Unfortunately it got my girlfriend sick and I was congested for almost a week after. Finally clearing up! The breakfast here was pretty good, nothing special and nothing bad. Hotel breakfast. The hallway on the 2nd floor did smell musty. One elevator was working and the working one was very slow and loud. My boys commented and jo