Holiday Inn Express & Suites Cleveland-Richfield by IHG

We had an awesome experience at this hotel. Angel checked us in and he was very calm and helping even though a party of 15 was in front of us, he even got us a better rate than I had booked w reservations (had some issues w correct night being booked). The breakfast was great best I have ever seen at a hotel and Ms Sam had the breakfast area stocked and clean. Beds were comfy and room was clean!! Thank you !!

The room was fine and the hotel was close to the I-80 intersection. ||What really wowed me, though, was the breakfast experience. Great choices and a wide variety. But it was the attendant Sam who really made the place shine--literally. Every place in the dining area was immaculate. She was even cleaning the windows. Her pleasant demeanor and helpful attitude should also be noted. Sam is a senior citizen and the service industry could learn a lot from her. I'm now more likely to stay at a Holiday Inn Express.

Positive: While vacating at front desk person greetings Negative: Lift wasn't working and allotted room in 3rd floor. So requested for ground floor room but not available. Given 2nd floor room. Then Room is very poor in condition. Room heater, Shower weren't working properly. Table lamp broken.

I liked the hotel a lot. It was a good location for where I needed to be, breakfast was good options, room was big. My only issue was, the hotel doesn't service the rooms daily until late in the day. I would come back to the room and housekeeping was trying to come in to clean, when I was out all day and there was plenty of time to service the room. When I mentioned it to the front desk all they said was that it would be getting serviced late again, they do the rooms that need to be cleaned first. I stayed for 3 nights, it would have been nice to have the room cleaned once.

The customer service was wonderful! Robert single-handedly helped us with everything we needed! While their elevators aren’t functioning, they made up for it with free ice cream, muffins, and free hot chocolate and coffee, available at all hours. Their breakfast had everything you could hope for besides maybe waffles. I chose the sausage biscuits and gravy and it was wonderful ♥️ the shower was roomy and had a nice ledge for soaps. The pool was a bit cold but they have a hot tub so we stayed in that. The fridge in the room was decent and the freezer compartment really did keep our ice cream frozen. It's also nice that the rooms on the fourth floor appear to be discounted because of the elevators being broke. Also because we were IHG rewards members we were able to get a really late checkou