Holiday Inn Express & Suites Bryan-Montpelier by IHG

I stayed here for a quick overnight trip and was very impressed. The room was clean, quiet, and perfect for a good night's rest. The complimentary breakfast the next morning was a great bonus-everything was fresh and there were plenty of options to choose from. I'll definitely stay here again if I'm in the area.

This is a very pleasant hotel to stay at. The staff is very friendly and professional! The rooms are nicely appointed with a fridge, microwave and coffee maker. The beds are comfy and not too hard. The breakfast is very good with decent options and good coffee! The pool is indoors, and they have a nice gym. If you have pets they do allow them for 75 dollars a night. The location is very good with two small gas stations near by and a local restaurant. Highly recommended!!!

Positive: This was my second time staying here. The staff are great; the hotel is clean and very quiet. I love that it's easy on/off the highway and that there are two gas stations very close by. It's both a convenient and safe place for a woman traveling alone. Negative: ""

When you stay at a franchise, you have certain expectations as to what you are accustomed to in that property. This hotel falls far short of what you would expect in a Hilton. The check in process was fine. Quick and the clerk was friendly. That was the best part of the stay. The room looked like it was under repair. Spackle on the walls, mold in the bathroom, peeling-chipped ceiling etc. very poor lighting , uncomfortable bed and hard towels. Property should be rebranded as a motel 6. At least, they keep the lights on !

The manager Loki has terrible customer service and the guest relations was sub par. My family if 6 arrived and was given a room that smelled of marijuana to which we were moved to another room (only other suite available) and it smelled foul, no towels, shower was not clean and mild on the floor tile upon entry. I was told I would receive a credit for the first night and they would clean room while out. The room was not cleaned while out and the credit did not appear but instead I was charged twice and both charges were $40 over quoted amount and amount shown in app. Whenever I addressed anything with front desk a note was left for management with only one voicemail addressing double charge not status of room or promised credit. I escalated to IHG Guest Relations to which I was told this i