Holiday Inn Express Howe (Sturgis, MI) by IHG

Alicia, at the front desk, was exceptionally friendly and helpful. Room was nice and clean. Beds and pillows were comfy. Breakfast was way above average and was constantly being stocked. This hotel is about a 15/20 minute drive from Shipshewana, but the drive was no bother due to the cost savings, the beautiful commute, and all the above mentioned perks. Don't hesitate to stay here.

Positive: Staff wonderful and answered all my questions. Room was nice and clean and beds were wonderful. Pool was great! Warmer then last time. Swam every day I was there. Food pretty good but some spicy. Negative: Shower wasn't very hot because probably everyone was using it the same time. However, after swimming I would take a shower and it was hot.

As we all know, the holidays can be stressful. When I arrived late into the evening, I expected the typical, mundane exchange of “Name. ID. Here’s your key.” I was pleasantly surprised by the embodiment of warmth and charisma that is Alicia. It was so refreshing to hear the radiance in her tone, and the true empathy she felt for me and my situation. She has set the bar extremely high for any future experiences I receive at any hotel or inn.

I stopped here while traveling and the five stars is because of Alicia at the front desk. She was friendly, welcoming, and helpful. She answered my questions and accommodation requests even though I booked only about an hour prior to arriving. The location is convenient right off the highway and room was fine for what we needed. The hotel is also not just pet friendly but pet welcoming which made us feel comfortable and at ease with our dogs.

Perfect location and nice sized clean room. We arrived late at night but greeted by Alicia with hospitality and warmth. She generously offered a different room facing the quiet side of the street. At breakfast, we were asked what else they can offer before closing the kitchen. Very thoughtful. It was a great short stay for travelers. Highly recommended!