Holiday Inn Express Denver Downtown by IHG

We had a great stay at the Holiday Inn Denver Downtown. Gianni was amazing and helped us with an early check-in and even upgraded our room because of a small inconvenience and for being members, which we really appreciated after traveling. The breakfast was great every morning and the service throughout our stay was excellent. When we were leaving, Thomas and Justina were also incredibly helpful and helped us with a late checkout, making our departure much easier. Overall, the staff went above and beyond. Huge thank you to Gianni, Thomas, and Justina for the exceptional hospitality. We would definitely stay here again when visiting Denver!

I was compelled to share how exceptional my experience has been here all thanks to Justina. From the moment I arrived, Justina demonstrated extraordinary kindness, professionalism, and genuine care. It’s beyond rare to encounter hotel staff who are not only efficient, but truly dedicated to making every guest feel valued and welcomed. She went above and beyond in every interaction — attentive, thoughtful, and always ready with a warm smile. Her level of customer service sets a standard that many in the hospitality industry strive for but seldom achieve. Justina doesn’t just do her job — she elevates the entire guest experience. Because of her, my stay has been seamless, comfortable, and memorable. Thank you, Justina, for making my stay so wonderful!

Positive: The service at the front desk was exceptional. The results were not complete. Negative: A Room Extremely Cold Entering room 56 F. B Could not adjust volume or channels on TVC. No drinking glassesD, Toilet didn't flush properly E. Elevator did not work G. No hot water in the bathroom

Was in town to catch a Nuggets game. This hotel was perfectly situated, right next to 16th Street Mall. Rooms were spacious and well maintained. Gianni at the front desk was exceptionally warm and made us feel really welcome.

We stayed this past weekend, when temperatures were below freezing. Upon arrival, we were surprised to see they only offer valet parking ($49/night). During check in, Omar casually let us know that there was an issue with the central heating and cooling system, and so we cannot control the temperature in our room, and that there are no space heaters available, but we can get extra blankets if we need them. There were no sodas or bottled water available in the “market” area. They had some snacks, but zero beverages available. The shower took 20+ minutes to heat up to an adequate (not ice cold) temperature, that was tolerable for showering. Not convenient when you’re in a time crunch trying to get to a reservation, and had no idea the time you set aside to shower was taken up by lettin