Hampton Inn & Suites Colleyville DFW Airport West

Unfortunately when I stayed at this hotel I had a terrible experience. My A/C unit does not work and is in a maintenance mode not allowing me to adjust any settings. My room currently as I’m writing this review is atleast 80 degrees 10:30 at night! I called to the front desk and was told there was nothing that could be done. I am only staying one night.||Furthermore the tile in my room from the main entrance to the bathroom is not properly secured. When walking around you can feel the tiles rocking back and forth. ||I do not recommend anyone to stay in this hotel.

Overall, I was not impressed with this visit. The additional daily parking charge of $4.19 was unexpected. While the amount itself is not excessive, it should have been clearly disclosed prior to or at check-in. The morning of our stay, breakfast service was reduced by one hour, and the offering was described as a “limited selection.” Unfortunately, that description significantly understated the situation. There was only one waffle maker, no coffee available, no milk for cereal, several yogurts appeared to be past their date, and there was no hot food provided at all. Breakfast is advertised as included with the stay and is a factor in the price I pay when choosing a Hampton property, so this was particularly disappointing. Additionally, the facility appears to be in need of basic mainte

I had the most self-absorbed, inconsiderate neighbor. Slamming doors every 3 minutes for hours, yelling/screaming, loud tv, talking loud, running around, etc. All night. I had an early morning and they kept me up all night. I tried calling the front desk 11 times over a span of 5 hours and not once did anyone answer. I couldn't leave the room so I got no help. It just sucks when you pay for a place to sleep before a big day and you can't sleep. I was told the lobby coffee was only an hour old but it was bitter and cold. Pool looked really dirty. Pillows hurt my neck. Couldn't change the temp in the room. Bathroom soap was only a face soap. Just not a great experience.

The staff were very friendly. Indoor pool was a little on the cold side, but once you got moving it felt just fine. Exercise room had lots of space and water. Downstairs coffee was great! Ice machine on 4th floor was down and one of the elevators wasn’t working. The second elevator works just fine though and for a small hotel like this it never got too crowded. We stayed 4 nights and we would go back!

Positive: Location, price Negative: Carpet needs to be replaced. Trip and fall hazard.