Hampton Inn & Suites Charlotte/Pineville

Construction was going on. Without my knowledge, not being told of this before hand, we were given 2 suites, on the construction floor. Almost $500. Elevator door opened, we were taken aback, thought we were in the Hotels basement. Front Desk, said, no other rooms available. We treated through the workers , the boxes, the piles of tiles, the dirty carpets and got into our rooms. Ask if your room is on the 5th floor before you accept it. The room had minor issues, A toilet so low. You'd think it was for a 3 year old. It was hard to turn the bathroom water on, bathtub was stained. Living room lamp flickered, had to replace bulb . And for 4 of us, there was a half roll of toilet paper. No extra roll. And they brought up 1 roll after I had to use my cell phone to call the front desk, because

Nitin, Hema, and Shiv are incredible partners in the hospitality industry. They own several hotels (including Hampton Inn & Suites) that we proudly service for waste, and working with them has been an outstanding experience. They are super kind, hospitable, and truly professional. My colleague Devon and I have collaborated with them to adjust services during times of extra capacity, and they’ve always been communicative, accommodating, and solution-oriented. They even invited us to their hotels, giving us the opportunity to learn firsthand about their waste challenges and work together on improvements. These three are leaders in the Charlotte area hospitality space, and we’re proud to work with them!

The hotel is very dirty. It has an odor in the hallway and room. I have stayed at many Hampton Inns and Hilton hotels and this is the worst. The front desk staff was so very kind and helpful, but this hotel needs an entire overhaul. There was an eyelash on the side table. Garbage still in the basket under the sink. The couch was dirty and run down. I had initially booked 3 nights but changed it to one. I could have stayed three nights.

Positive: The beds were comfortable. Negative: Yes! The carpet was sticky, we ran out of toilet paper, there was no refrigerator, no iron, no ironing board, the phone did not work, and room was not cleaned, no clean towels or washcloths.

I went to North Carolina from December 7th to 9th. My stay was ok. At the hotel there were a bunch of kids and the hotel got really noisy. There were some adults watching these kids and they were all looooud even after 1 am, and the people from the front desk did nothing about it. The room had a humidity problem. The smell sparked some symptoms of allergies to my husband. Also, I could notice mold in the curtains and exterior parts of the lamps, and the hallway floors were a mess once we arrived there. The food was good and the location is great.